FAQs
How can I register on the website issuing the document to obtain the service?
Logging in is done through UAE Pass. If you are not registered in UAE Pass, you can click here to create a new account.
FAQs
If I encountered any delays in obtaining the digital attestation service through the channels provided by MOHAP, which entity should I contact?
Please contact the MOHAP call center.
FAQs
How can I obtain the payment receipt?
You can obtain the payment receipt through MOHAP digital channels.
FAQs
Can I cancel the attestation service request after completing the payment?
If you have selected MoFA and the UAE Embassy abroad attestation service, and the payment process has been confirmed, the request cannot be cancelled.
FAQs
Can I get a refund for the payment made for the attestation service after completing the payment?
If you have chosen MoFA and the UAE Embassy abroad attestation service, completed the payment, and received the digitally attested certificate from MoFA, the payment is non-refundable.
FAQs
If the document has already been attested by MoFA and I do not have an attested copy, do I need to contact you to obtain a copy or submit a new request?
Please refer to the digital platforms of the relevant entity to obtain a copy of the document.
FAQs
How long does it take to obtain the service?
Within a few minutes and without human intervention, after the health authority approves the request to issue a birth certificate or death certificate.
FAQs
What I will do if my payment gets processed and transactions don’t get completed?
Please reach out to company admin or eDAS customer support to register a support case in CRM to solve this payment re-conciliation and re-process the Invoice and attestation process.
FAQs
How I can get access to more users on the eDAS platform?
Each company admin has the permission to grant access to new users under the selected company with their Emirates ID linked to the UAE PASS.
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