• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofa.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm
• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.
• Ministry of Foreign Affairs Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.
• Please get in touch with your bank, or change the card type, as this type of card is not supported
• Please double-click the download link to browse and download files on the device.
• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.
Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit
• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.
Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number
• Please, check your Junk mail folder, or call our contact centre on 80044444.
• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.
• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.
To reset your password: 1. If you are logging in using UAE PASS: please contact the UAE PASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFA call centre for further support
For any inquiries about refunds please contact us on: +97180044444
• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFA Website at: www.mofa.gov.ae/ar-ae/account/login
For more information, please visit: • https://selfcare.uaepass.ae/ • https://selfcare.uaepass.ae/faq
• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/
• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.
• You can file it through the complaint, inquiry or suggestion page on www.mofa.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.
• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.
An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:
• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).
• A copy of the complete family book
• Receipt of the return document via e-mail
In the event of the passport’s expiry date, damage or loss, or the issuance of a passport for newborns while the citizen is outside the country, an application for issuing a return document is submitted through the website of the Ministry of Foreign Affairs or the Ministry’s smart application. Through the following electronic link:
• Or through the UAE MOFA smart application
• Visit MoFA Website: www.mofa.gov.ae or a Smart Mobile App: (UAE MOFA) • Log into (UAE Pass) • You will be redirected to MoFA's portal • Access Twajudi service from the "Individuals" tab.
• To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link: • ,Visa Exemptions
• Call MoFA contact center on the toll-free No. 80044444 or click on the following link: • Complaints ,Suggestions and inquiries
The Ministry of Foreign Affairs, represented by its missions abroad, issues a return document for the newborns of the children of citizens to facilitate their entry into the country. Then the citizen must review the concerned authorities in the country to obtain identification papers for the newborn
• Special parking spaces for people of determination in both Abu Dhabi and Dubai branches. • There is a counter designated for people of determination. • Attestation services at your doorstep (for elderly and people of determination) available at Attestation Centres at Yas Centre (Musaffah area), Dubai & Sharjah branches
• MoFA website (www.mofa.gov.ae) • Smart Mobile App: (UAE MOFA)
• None. Dates of departure and return to the UAE are required (please provide the dates as per the travel ticket)
Log into (UAE Pass) Select MoFA Website (www.mofa.gov.ae) or Smart Mobile App: (UAE MoFA) •You will be redirected to MoFA's portal • Access Individuals service. • Select Twajudi service • Select service type • Add flight data • Submit the smartphone application in UAE MoFA
• Applicants must be UAE Nationals. • UAE Pass registration
Within 30 minutes if the request meets the terms and requirements
No fees
The citizen must visit the nearest police station and circulate the passport by making a report of its loss.
• Apply for a return document on the website of the Ministry of Foreign Affairs or the smart application, while completing the documents designated for the request:
• A copy of the lost passport
• A copy of the record of the loss of the passport
• A personal photo
• Receipt of the return document via e-mail
Issuance of a return document by virtue of losing an ordinary passport
• A copy of the lost passport
• A copy of the record of the loss of the passport
• Photograph
Issuance of a return document by virtue of the expiration of the ordinary passport
• A copy of the expired passport
• Photograph
Issuance of a return document by virtue of the expiration of the ordinary passport
• A copy of the damaged passport
• Photograph
Issuance of a return document for newborns
• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad
• Father's passport copy
• Mother's passport copy
• A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy)
• A copy of the family book in full
• Working for the Ministry of Foreign Affairs is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment
• While most of our students are new staff at the Ministry of Foreign Affairs in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: AGDA
