Follow Us

Filter

Search Clear

Consular Services and Visas

General information about attestation

What are the attestation service fees?

Attestation service charges:

Can someone attest my documents on my behalf?

Anyone can attest documents on your behalf.

What are the types of documents that can be attested through MoFA’s e-channels?

  • Individual Affairs Documents: includes but not limited to: educational documents (certificate & transcripts are treated as two different documents) - birth certificates - death certificate - medical reports - good conduct certificate - marriage certificate, court-issued certificates – power of attorney of personal nature - to may it concern letters - employment contract - employment offer - bank statements - personal tax certificate – etc
  • Commercial Documents: includes but not limited to: contract or agreement – commercial registration - appointment of a manager or a director – minutes of meeting of board of directors or partners – company change of name – brand registration - distribution agreement - corporate insurance certificate - corporate tax certificate - board of directors decision - trade license – partnership or shareholder certificate - annexes and appendices in commercial documents – memorandums – company closures – company branch registration – bankruptcy documents – financial statement – product registration – patent registration or waiver – trademark registration – power of attorney of commercial nature – general power of attorney - signature document – end-user certificate – tax certificate - completion certificate - any other document of commercial nature.
    Commercial contracts or agreements may be considered as multiple documents based on its content. Please reach out to our call centre if you have any doubts
  • Invoices and Certificate of Origins 
    Commercial documents with proof of sale of any items or products

The original document must be sent to MoFA by courier to complete the attestation process.

How can I apply for the attestation service?

Which types of payments do we currently accept

  • Direct debit
  • Credit cards (visa/master)
  • Samsung Pay
  • Apple Pay (will be activated by September 1, 2022)

What are the requirements for attestation?

  • Original document in English or Arabic (or an official translation of it)
  • Document must be attested by the appropriate governing bodies prior to submission
  • Document must not be laminated

What are the channels for providing Official Documents, Certificates and Commercial Invoices attestation service?

  • MoFA Website: www.mofa.gov.ae 
  • Smart Mobile App: (UAE MOFA)
  • UAE Embassies and Consulates abroad
  • People of Determination and Senior Emiratis & Citizens can attest their documents by calling +97180044444
  • We also accept death certificate attestation requests by calling +97180044444

Services and Payment Portal Problems

How can I find out about the status of my transactions?

• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.

Where is the Ministry of Foreign Affairs, and what are its opening hours?

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofa.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm

Where are the Ministry of Foreign Affairs Branch Offices, and what are their opening hours?

• Ministry of Foreign Affairs Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.

Is the ‘3ds error’ displayed on your screen?

• Please get in touch with your bank, or change the card type, as this type of card is not supported

How to open the attachment download link on the Service Application page?

• Please double-click the download link to browse and download files on the device.

Are you unable to complete the online payment process?

• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.

Can you explain why I’m facing difficulties or issues while completing the Smart Mobile App: (UAE MOFA) forms?

Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit

Are you facing difficulties registering, accessing the account or changing personal info on the website?

• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.

Have all these attempts failed to make the payment a success?

Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number

Have you completed the service application process but did not receive an email with the payment receipt?

• Please, check your Junk mail folder, or call our contact centre on 80044444.

Have you visited the Mission, and your application was not found?

• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.

Did you communicate with the Mission, and your application was not found?

• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.

How do I reset my password?

To reset your password: 1. If you are logging in using UAE PASS: please contact the UAE PASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFA call centre for further support

How to process the refund of paid amounts?

For any inquiries about refunds  please contact us on: +97180044444

What are the types of log into MoFA Website?

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFA Website at: www.mofa.gov.ae/ar-ae/account/login

What do I need to sign up for UAE Pass?

For more information, please visit: • https://selfcare.uaepass.ae/https://selfcare.uaepass.ae/faq

What is UAE Pass?

• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/

What to do if Error (404) is displayed on any service, website pages or Smart Mobile App: (UAE MOFA)?

• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.

How can I file a complaint, inquiry or suggestion?

• You can file it through the complaint, inquiry or suggestion page on www.mofa.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.

What are the procedures followed to obtain a return document for newborns?

An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).

• A copy of the complete family book

• Receipt of the return document via e-mail

What payment methods are accepted at the UAE missions?

• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.

General Inquiries about Attestation Services and Delivery Companies Couriers

What is the fee for the attestation service?

  • For personal status documents, the service fee is AED 150.

  • For commercial documents, the service fee is AED 2000.

  • (Note: Commercial contracts may be considered as multiple documents depending on their content, and the fees for documents related to commercial agreements may vary.)

 

I have an urgent death certificate to transport a deceased body outside the UAE. What should I do?

Please contact our call center at 0097180044444 to coordinate the completion of the attestation procedures.

How can I apply for the attestation service?

  • To apply for attestation services, please:

  • Follow the instructions in the user manual if you're in the UAE. More information can be found here:

    https://www.mofa.gov.ae/-/media/Service/Attestation-Guide/En.pdf
  • If you're outside the UAE, you can get your documents attested at the nearest UAE embassy or consulate. Each embassy or consulate may have its own procedures. Please contact the nearest UAE mission for more information.

What if I'm having difficulty accessing the website and smartphone app?

If you're registered on the website as a corporate user, you won't be able to log in again as an individual user. Please contact our call center for support at 0097180044444.

How can I track my shipment?

Depending on the delivery company selected on the website, you can track the shipment through the link provided by the delivery company.

Can someone else attest documents on my behalf?

Yes, anyone can submit the application on behalf of the document owner.

How can I find out about the status of the submitted application?

  • You will receive an email at your registered email address with the application status.

  • You can also check the status of the application by logging into the Ministry's website.

What is the procedure for refunds on the amounts paid for the attestation service?

  • If your application is rejected by the Ministry of Foreign Affairs or UAE mission, the refund will be automatically processed within 14 working days.

  • If your application has not been delivered to the Ministry of Foreign Affairs or mission abroad, please log into the Ministry's website, select 'application cancellation list,' and the refund will be processed within 14 working days. Please note that delivery fees are not refundable

How can customers obtain attestation of documents and certificates?

Customers can avail of these services through:

  • The Ministry of Foreign Affairs’ website

  • UAE MOFA smartphone application

  • UAE embassies and consulates abroad

  • People of determination, senior citizens, and residents can contact the call center at 0097180044444

How can I submit a complaint, inquiry, or suggestion?

You can submit your complaints, inquiries, or suggestions through the Ministry of Foreign Affairs website or contact the call center at 0097180044444.

What are the requirements and conditions to attest documents issued in the United Arab Emirates?

  • Avail of the service via MoFA’s official website or the UAE MOFA smartphone application.

  • The original document must be attested by the issuing government entity: it must bear the seal of the government entity that issued it. Choose the correct attestation body, whether inside or outside the country.

  • Ensure the original document or digital document with the QR code is attached.

  • There should be no lamination on the document

  • The original document should be placed inside an envelope before handing it over to the delivery service employee.

  • Authentication of electronically certified documents: Please attach the QR code or any link issued by the authorized entity for verification and authentication of the document.

How can I log into the Ministry of Foreign Affairs website?

  • Individuals can log in via the UAE Pass smart login system.

  • Visitors can also register and log in via the UAE Pass smart login system.

Do I need to upload any attachments via the attestation service on the website or app?

No, the attestation service does not require uploading of any attachments. Only the original document must be delivered to the selected delivery companies.

How can I apply for the attestation of commercial invoices and certificates of origin?

Log in to the Ministry of Foreign Affairs' website or smartphone app, select "Companies Service", and then select the attestation of commercial invoices (through the Electronic Documents Attestation System eDAS).

What types of cards are accepted for payment on the website and smartphone app, and what is the approved payment method?

Credit cards (Visa / Mastercard)

Samsung digital wallet (Samsung Pay)

Apple digital wallet (Apple Pay)

What kinds of official documents are attested by the Ministry of Foreign Affairs?

  • Personal status Documents (Inclusive of, but not limited to: Educational certificates, Diplomas, Educational transcripts, Birth certificates, Death certificates, Medical reports, Good conduct certificate, Marriage certificate, Court-issued certificates, Power of attorney of personal nature, To whom may it concern letters, Employment contract, Employment offer, Bank statements, Personal tax certificate)

  • Commercial Documents: (Inclusive of, but not limited to: Contract or agreement, Commercial registration, Appointment of a manager or a director, Minutes of meeting of board of directors or partners, Company name change, Brand registration, Distribution agreement, Corporate insurance certificate, Corporate tax certificate, Decisions issued by the Board of Directors, Trade license, Partnership or shareholder certificate, Annexes and appendices in commercial documents, Memorandums, Company closure advice, Company branch registration, Bankruptcy documents, Financial statement, Product registration, Patent registration or waiver, Trademark registration, Power of attorney of commercial nature, General power of attorney, Signature document, End-user certificate, Tax certificate, Completion certificate)

  • Commercial invoices and certificates of origin: please refer to MoFA’s Electronic Document Attestation System (eDAS) for these two types of documents.

What if I've completed the service request process but haven't received the email containing the payment receipt?

If your payment has been confirmed by your bank, the payment receipt will be sent to your registered email address. You can also visit the Ministry's website, access the list of applications, enter the details of the application, and select 'payment receipt.

Attestation Service within the UAE

How many documents can be submitted?

Regular Courier can include up to 25 documents, and Express Courier can include up to 10 documents.

Are there any customer happiness centers affiliated with the Ministry of Foreign Affairs?

The Ministry does not have any Customer Happiness Centers. You can apply for services via the Ministry of Foreign Affairs website or the UAE MOFA smartphone application.

What documents need to be handed to the delivery company?

You should hand the original document or digital document containing the QR code to the courier.

How can I send documents to the Ministry of Foreign Affairs after paying the attestation fees?

If you select the Ministry of Foreign Affairs as the attestation site, the chosen delivery company will contact you.

How can I track my shipment?

Once the delivery service provider receives your shipment, you will receive an email or WhatsApp chat notification to track your shipment.

Can I choose different locations for document delivery and receipt?

You can change the location for delivering and receiving your shipment after communicating with the selected delivery company. Please note that changing these locations may delay service, and the concerned entity is not responsible for this delay.

What are the delivery service options?

  • Aramex: Regular (3 working days): AED 40, Express (Same day delivery): 150 AED
  • Emirates Post: Regular (3 working days): AED 31.50, Express (Same day delivery) 105 AED
  • Zajel courier: Regular (3 working days): AED 31.50, Express (Same day delivery) 126 AED
  • Tawzea: Regular (3 working days): AED 36.7, Express (Same day delivery) 95 AED

Attestation Service at UAE embassies and consulates abroad

What are the requirements for the attestation of documents issued outside the UAE?

  • The original document must be attested by the Ministry of Foreign Affairs of the issuing country.
  • The document can then be attested by the UAE Embassy or Consulate in the issuing country·
  • To avail attestation services offered in UAE missions abroad, please contact the nearest UAE mission to your location.

How can I avail attestation services?

To avail attestation services offered in UAE missions abroad, please contact the nearest UAE mission.

How can I attest my documents in a country that does not have a UAE embassy or consulate?

If there is no UAE mission in the country you are located in, please contact the Ministry of Foreign Affairs through the call center or the "Contact Us" page

Digital Attestation of School Certificates - Public Education

Is there an expiry date for the document after being attested?

There is no expiry date to an attested document.

How do I get notified that the document has been attested and the request is complete?

A notification by the Emirates Schools Establishment confirming the attested digital certificate will be sent to you.

Can another person apply for the attestation service on my behalf using my UAE Pass?

Please refer to the Emirates Schools Establishment for this matter.

How to log in to the website issuer of the document to obtain the service?

Log in using UAE Pass. If you are not registered in the UAE Pass, you can click here to create a new account.

Can I submit a request to attest a school certificate through the Ministry of Foreign Affairs’ website?

Yes, please apply for the Documents Attestation service for previously issued and not attested school certificates – public education.
Note: For new school certificates issued by the Emirates Schools Establishment, you can avail MoFA’s digital attestation of when applying for the “Issuance and Attestation of School Certificate Request – Public Education” service through the digital channels of the Emirates Schools Establishment.

 

Do I need to visit multiple websites to obtain and attest the certificate?

No, when applying for the issuance of a school certificate through the Emirates Schools Establishment website, you can now obtain MoFA’s digital attestation in one procedure, thereby receiving the digitally attested school certificate without the need to visit multiple sites.

How can I obtain an attested copy of the document?

You can obtain an attested copy of the document through the Emirates Schools Establishment website or smart application, and you can also obtain an electronically attested PDF via email.

What service does the Ministry of Foreign Affairs provide in cooperation with the Emirates Schools Establishment?

The Ministry of Foreign Affairs has integrated its digital attestation service with the school certificate issuance service of the Emirates Schools Establishment in the UAE.

Who should I contact if I encounter a system malfunction when applying for the service?

If you encounter any technical malfunction while applying for the service, please contact the Emirates Schools Establishment.

Is there a detailed guideline on how to apply for the service?

Yes, please refer to the Emirates Schools Establishment website.

Are there specific times to apply for and obtain the service?

You can apply and obtain the service around the clock.

If I am currently unsure of the destination country and decide not to opt for the digital attestation offered by the Ministry of Foreign Affairs via the Emirates Schools Establishment website, how can I attest my certificate through the Ministry of Foreign Affairs later?

1. For MoFA attestation, please apply for the Documents Attestation service through the Ministry's website or UAE MOFA smart application.
2. For attestation by the UAE Embassy in the destination country, please visit the Embassy’s website to apply for the service.

 

Who should I contact if the payment amount is deducted twice?

Please contact the Emirates Schools Establishment.

Can I cancel the digital attestation service request after completing the payment process?

If you have opted for attestation by MoFA and the UAE Embassy abroad is selected and the payment is confirmed, the request cannot be cancelled.

How can I obtain a school certificate attested by the Ministry of Foreign Affairs?

For school certificates previously issued by the Emirates Schools Establishment and not attested, please apply for the Documents Attestation service through the Ministry of Foreign Affairs website or its smart application on iOS and Android.
To obtain the attestation service for a new certificate issued by the Emirates Schools Establishment, you can avail MoFA’s digital attestation of when applying for the “Issuance and Attestation of School Certificate Request – Public Education” service through the digital channels of the Emirates Schools Establishment.

 

How can I get the payment receipt?

You can get the payment receipt through the digital channels of the entity issuing the document.

What is the price of the attestation service by the Ministry of Foreign Affairs for school certificates?

If you choose to MoFA attestation via the Emirates Schools Establishment’s website:
Fees associated with the issuance of the school certificate by the Emirates Schools Establishment:
1. 15 AED for certificate attestation
2. 15 AED for delivery if a hard copy is requested
Fees associated with the MoFA’s digital attestation:
3. 150 AED for Ministry of Foreign Affairs attestation
4. 150 AED for UAE Embassy attestation in the destination country

 

How long does it take to obtain the issuance and attestation of a school certificate- public education service?

1. The completion time for the issuance service by the Emirates Schools Establishment is: 3 days.
2. The completion time for MoFA’s digital attestation is 3 minutes upon completion of the certificate issuance by the Emirates Schools Establishment.

 

Can I get a refund for the attestation service after completing the payment process?

If the attestation service of the MoFA and the UAE’s Embassy abroad is selected and the payment is confirmed, the amount paid cannot be refunded.

How can I verify the validity of the digitally attested certificates issued by different government authorities in the UAE?

To verify the validity of the certificate, please visit the UAE Pass website and click “verify the document”. Then, you can upload the document and verify its validity.

If the document is previously attested by MoFA and I do not have an attested copy, should I contact you to obtain the copy or should I apply for a new request?

You should apply for a new request.

What are the payment options available for obtaining the service?

Please visit the Emirates Schools Establishment electronic channels to view available payment options.

In case of delay in obtaining the attestation service, which authority should I refer to?

Please refer to the Emirates Schools Establishment call center.

Digital Attestation Of birth and death certificates

Please get in touch with MOHAP.

Please contact MOHAP.

Is there an expiration date for the validity of the document after it has been attested?

No.

How can I obtain a birth or a death certificate attested by MoFA?

- Please apply for the document attestation service through MoFA’s website or Smart Mobile App for previously issued and unattested birth and death certificates.
- To issue a new birth certificate or death certificate attested by MoFA and the UAE Embassy in the country of destination, you can opt for MoFA’s digital attestation while applying for the certificate issuance through MOHAP’s digital channels, without the need to visit MoFA’s digital service provision channels.
Issue Birth Certificate
Issue Death Certificate

What are MoFA’s fees for attesting death certificates?

If you opt for MoFA Attestation through MOHAP’s website, the total attestation service fee is AED 300, inclusive of:
- MoFA attestation fees: AED 150
- UAE Embassy in destination country attestation fees: AED 150

What types of certificates can be attested by MoFA through partners in the health sector?

The birth or death certificate issued by MOHAP shall be attested by MoFA upon issuance thereof. You will obtain a certificate with the digital seals of the Ministry of Health and Prevention, the Ministry of Foreign Affairs and the UAE Embassy in the destination country.

How long does it take to obtain the service?

Within a few minutes and without human intervention, after the health authority approves the request to issue a birth certificate or death certificate.

Are there specific times for applying for the service and obtaining it?

Applications for the service and obtaining it can be done 24/7 through the MOHAP website and its smart application on iOS or Android systems.

If the document has already been attested by MoFA and I do not have an attested copy, do I need to contact you to obtain a copy or submit a new request?

Please refer to the digital platforms of the relevant entity to obtain a copy of the document.

How can I obtain the payment receipt?

You can obtain the payment receipt through MOHAP digital channels.

Can I get a refund for the payment made for the attestation service after completing the payment?

If you have chosen MoFA and the UAE Embassy abroad attestation service, completed the payment, and received the digitally attested certificate from MoFA, the payment is non-refundable.

How can I register on the website issuing the document to obtain the service?

Logging in is done through UAE Pass. If you are not registered in UAE Pass, you can click here to create a new account.

Can someone else apply to obtain the digital attestation service on my behalf using my personal UAE Pass?

Please refer to MOHAP

If I encountered any delays in obtaining the digital attestation service through the channels provided by MOHAP, which entity should I contact?

Please contact the MOHAP call center.

Can I electronically apply for birth certificate or death certificate attestation through MoFA’s website?

-Yes, for previously issued and unattested birth and death certificates, please apply for the Documents Attestation service through MoFA’s website or Smart Mobile App on iOS or Android
Note: For new birth certificates and death certificates issued by MOHAP, you can choose MoFA’s digital attestation while applying for certificate issuance through MOHAP’s electronic channels.

Do I need to visit multiple websites to obtain and attest a birth or death certificate?

No, when you apply to issue a birth certificate or death certificate through MOHAP’s website, you can obtain MoFA’s digital attestation upon issuance of the certificate. You will receive an electronically attested certificate, without the need to visit multiple websites.

If I'm unsure of the destination country and choose not to use MoFA’s digital attestation service through MOHAP’s website, how can I later attest my certificate with MoFA?

To obtain MoFA’s attestation or that of UAE embassies abroad, please apply for the Documents Attestation service through MoFA’s website or Smart Mobile App on iOS or Android

Which service does MoFA provide in cooperation with the Ministry of Health and Prevention (MOHAP)?

The Ministry of Foreign Affairs has linked its digital attestation service with the services of issuing a digital birth certificate and death certificate, which are affiliated with the Ministry of Health and Prevention (MOHAP) in the UAE.

Whom should I contact if the amount is deducted twice?

Please contact MOHAP

What are MoFA’s fees for attesting birth certificates?

If I choose to attest the certificate from MoFA through MOHAP’s website, the total attestation service fee is AED 300, including:
-MoFA attestation fees: AED 150
-UAE Embassy in destination country attestation fees: AED 150

What are the available payment options to obtain the service?

Please visit MOHAP’s electronic channels to view the available payment options.

How can the validity of digitally attested certificates issued by various government entities in the UAE be verified?

To verify the validity of the certificate, please visit the website of UAE Pass and click on "Document Verification". You can then upload the document and verify its validity .

How will I be notified when the attestation and request are complete?

You will receive a notification from MOHAP

How can I obtain an attested copy of the document?

You can obtain an attested copy of the document through the digital platform of the entity. Additionally, a digitally attested PDF file will be sent to your email upon completion of the transaction.

Can I cancel the attestation service request after completing the payment?

If you have selected MoFA and the UAE Embassy abroad attestation service, and the payment process has been confirmed, the request cannot be cancelled.

Attestation in the UAE

Where are Customer Happiness Centres (Attestation Centres) located within the UAE?

The Ministry of Foreign Affairs provides all its services electronically through its website and smartphone application only. 

All customers can now submit all transactions related to MoFA’s attestation service through the Ministry’s official website www.mofa.gov.ae and the UAE MOFA smart application, upon fulfilling all terms and conditions.

MoFA Customer Happiness Centres are closed, in line with the directives of the UAE visionary leadership towards improving government services and customer experience. 

How can I send my documents to MoFA after successful payment of attestation fees inside the UAE?

If you selected UAE as a location for attestation, you will be asked to select the type of courier service desired for the service. Once you have successfully paid for the transaction, a courier service representative will contact you to collect your documents. 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

What should I include in the package to be collected by the courier service?

The original documents or digital documents or documents with QR code 

What are the courier services available inside the UAE?

1) Normal: 3 working days – AED 40
2) Express: 1 working day – AED 150 (excluding Value Added Tax)
3) Prepaid Courier Service:  various packages for companies and entities. Please contact us for more details +97180044444.   

How many documents can I submit in one request? And how long does it take to complete the Official Documents, Certificates and Commercial Invoices attestation service?

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

MoFA customers in the UAE can chose among the various courier services available:

1) Normal: 3 working days - up to 25 documents per transaction
2) Express: 1 working day - up to 10 documents per transaction
3) Prepaid Courier Service: there is no limit to the number of documents you can have attested. Various packages for companies and entities, please contact us for more details.    

Can I select a different location for collection and delivery?

Pick-up and drop-off location for collection and delivery must be at the same.

What are the prerequisites of attesting documents?

  • The original documents or digital documents or documents with QR code
  • Ensure that your documents are not laminated. Laminated documents cannot be attested and will be rejected. 
  • Make sure the appropriate governing bodies have attested your documents before attestation of Documents. Missing attestation will be rejected. 
    For documents issued within UAE: 
    o Original documents must be attested by the governing entity except for digital documents issued by a government entity or documents attested electronically. Example: a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority. 
    o Documents must be attested by MoFA through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application
    o Documents can then be attested by one of our embassies or missions abroad.
    For documents issued outside the UAE:
    o Original document must be attested by the Ministry of Foreign Affairs of issuing country. 
    o Document can then be attested by one of UAE’s Embassy or Consulate in issuing country by applying though MoFA online channels. 
    o Original documents must be attested in the UAE through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application. 

How can I track my shipment

Once the courier service picks up your package, you will receive an email notification with a link to track your package.

Attestation in UAE Embassies and Consulates abroad

What are the working hours at the UAE Embassies and Consulates abroad?

You can find out about the working hours of each embassy and consulate by visiting its website on: www.mofa.gov.ae/en/missions/uae-missions-abroad

Can I use a courier service outside the UAE?

At the moment, the courier service provided through MoFA’s website: www.mofa.gov.ae only covers the UAE. However, some missions may accept appointments by phone or may have agreements with service providers in their respective cities/countries. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

How can I attest my documents in a country that does not have a UAE mission?

You can contact MoFA’s call centre +97180044444 or submit an inquiry through “Contact Us” link on MoFA website www.mofa.gov.ae

How can I obtain details about UAE missions abroad?

You can visit the Missions' page on MoFA's website www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad for additional details about each of the UAE's missions abroad.

Where can I attest my documents outside the UAE?

When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad

Can I book an appointment to visit a UAE mission?

Some missions may accept appointments by phone. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

Technical and other inquiries about attestation

How can I request a refund of a transaction?

For refunds of rejected applications, please note refunds will be credited automatically to your account with 14 days. For any other refund requests, please contact our call centre on +97180044444

I am facing issues logging in

  • If you are logging in using UAE PASS: please contact the UAE PASS team https://www.uaepass.ae/
  • If you are logging in as companies/entities, please contact MoFA's call centre +97180044444 for further support 

How can I get my payment receipt?

  • Log into the MoFA Website: www.mofa.gov.ae or Smart Mobile App: (UAE MOFA) using your username and password.
  • Choose Tasks (My Requests). 
  • You can refer to the table that mentions the Request ID, the Follow-up Number, the e-service name, the creation date and the last action. 
  • Click your request ID number, which starts with (ATS- 202XXXXXX). The page will update automatically.
  • Certificates: you can refer to the table that mentions the country of origin, certificates types and quantity. 
  • In the same schedule, you can find your payment receipt.

I did not receive the confirmation email.

Please check your Junk mail folder, or contact our call centre at +97180044444

Attesting commercial invoices and certificates of origin through the eDAS System

What is the eDAS system?

- The Ministry has launched the new Electronic Documents Attestation System (eDAS) for the attestation of documents of imported goods to UAE electronically with a digital stamp.  For the moment, eDAS attestation will be restricted to the following documents;

  • Commercial Invoices for imported goods into the United Arab Emirates local market
  • Certificates of Origin

The system will be fully automated which allows the majority of documents to be attested seamlessly and with no human intervention. In return, the system will be able to offer electronic attestation with digital stamp in a much shorter time, effort, and lesser expenses compared to the previous process. 

Therefore, documents should be scanned with high resolution in PDF format and uploaded to the portal along with correct data entry to proceed with the transaction. After some time, the system will confirm the transaction status as valid and you can then download the attested documents. 

How to open an eDAS account in order to use the system?

Step 1: Go to MoFA’s website or type the following link in your browser: https://www.mofa.gov.ae/

Kindly make sure to register under a company account and complete the account activation process. Once the account is successfully registered and activated, make sure to log out from your account. 

Step 2: Type the following link in your browser: https://attest.mofa.gov.ae/mofa

Under Company Login, enter the same username and password you used to register, then click on Login. You will be redirected to the second phase of account registration. Kindly fill in the details and upload the trade license. Upon successful authentication, the system will allow you to log in and you can start uploading documents for attestation. 

How to process a transaction with 1 Certificate Of Origin and 1 Commercial Invoice in the eDAS System?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Enter accurate details of documents to the eDAS portal

Step 4: Upload the documents and click on Submit 

Please refer to the eDAS user guide for more detailed instructions.

How to process a transaction with 1 COO only in the eDAS System?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login and start a new application 

Step 3: Select type - Certificate Of Origin 

Step 4: Add accurate details of the document to the eDAS portal

Step 5: Upload the document and click on Submit

Please refer to the eDAS user guide for more detailed instructions.

How to process a transaction with 1 COO and Multiple Invoices in the eDAS System?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: Click the replicate option for remaining invoices 

Step 6: Do necessary edits on replicated transactions 

Step 7: Submit transaction 

Please refer to the eDAS user guide for more detailed instructions.

How to process a transaction with 1 Commercial Invoice with Multiple COO in the eDAS system?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: COO must be uploaded individually and cannot be uploaded using replicate option.

Please refer to the eDAS user guide for more detailed instructions.

What types of invoices DO NOT have to be uploaded in the eDAS system?

All invoices have to be uploaded in eDAS system with the exception of the following:

  • If documents have already been attested and have a clear MOFA Stamp (No other stamp will be accepted and will thus be treated as noncompliance).
  • Any invoice that shows a national purchase as movement of goods from onshore to onshore areas in the UAE – not to include invoices related to movements from free zones to onshore areas.
  • 3rd Country Transit Shipment from one country to another.

What types of invoices have to be uploaded in eDAS system?

  • Rest of the world (ROW) shipping to UAE mainland
  • Free Zone shipping to UAE mainland
  • GCC countries shipping to UAE mainland
  • Import for Re-export shipping 

What should we do when COO is attested instead of Commercial Invoice?

Select attestation for both invoice and COO and once filling out the application do the following:

  • Make sure that “Attest Certificate of Origin” option is UNTICKED
  • In the field source chamber please select the option “Others”, then in the field of chamber name type COO not available 
  • In the field of source country please list the exporting country 
  • In the field of COO file upload, please upload a copy of the invoice you need to attest.

Please refer to the eDAS user guide for more detailed instructions.

Are GCC goods exempted or not?

GCC manufactured goods are exempted and must be uploaded into system along with Certificate Of Origin (COO must be uploaded for exemption but does not need to be attested)

Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.

Do I have to upload the bill of lading or delivery documents or any other documents?

No, kindly just upload the Commercial invoice and Certificate Of Origin. MoFA will inform you if any other documents are needed.

Is there any preferred browser to be used for eDAS?

Chrome, version 97.0 or later -  Edge, version 97 or later

In the event that origin of goods is not available is it ok to mention beneficiary country?

Kindly mention country of origin specified in commercial invoice. If there is no country of origin mentioned in commercial invoice, kindly mention country of exporter.

If the certificate of origin is not presented by the chamber of commerce, what should be selected under Source Chamber in eDAS system?

Choose others and mention COO not available.

If the port of discharge is a free zone, does the document need to be attested?

If the port of discharge is a free zone, there is no need to attest the document and no need to upload it in the system. If the document was uploaded in the system, it will be attested upon customer request.

If COO shows multiple countries of origin, is it ok to mention only one country of origin as there is no possibility to select multiple options in the eDAS system?

Simply select one of the countries as a country of origin from the list.

If consignee name is not mentioned in the documents how to proceed further?

If the consignee name is not mentioned, please list the buyer as consignee.

If we receive multiple sets of invoices / certificates of origin from one client, can we scan and update the fields as one transaction in the eDAS portal, or should each invoice and certificate of origin be scanned separately?

No, it must be done individually, every shipment in an individual transaction.

Do invoices related to services and installation/construction need to be uploaded?

No

If goods are already cleared by customs, should those documents be attested as well?

Yes. If goods are already cleared by customs, kindly upload relevant documents as attestation is mandatory for goods imported to the UAE.

At which stage of handling should we upload the documents?

It is up to user but we generally advise that documents are uploaded when they are accepted.

When a document of zero value consisting of advertising materials or similar materials is received, is it required to upload the invoice in the eDAS system?

No

What is the schedule of fees for e-attestation?

Please refer to MoFA’s official website www.mofa.gov.ae for rate cards and pricing.

Note that the flat rate 150 dirhams + service fees is applied for the attestation of commercial invoices starting February 1st, 2023.  

Diplomatic Identity Card Services

How can I obtain the Unified Number?

• By presenting a passport copy to the Embassy representative of the Federal Authority for Identity and Citizenship

How long does it take to issue the Identity Card?

• Fifteen (15) working days

How long is the Card valid for?

• Four years

Is it necessary to present a police report when the Identity Card is lost?

• Yes

What documents are required to apply for the Diplomatic Identity Cards service?

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)

What are the terms and conditions to apply for Diplomatic Identity Cards service?

• Mission's Note is proving that the applicant is working for the Mission. • The Mission must ensure that the staff member does not have a valid residence visa on their passport when applying for the card. • Check the passport expiry date to ensure that it does not exceed six months.

What are the Diplomatic Identity Cards application channels?

• MoFA Website: www.mofa.gov.ae  • Smart Mobile App: (UAE MOFA)

What are the Diplomatic Identity Card service fees?

• They are free of charge.

Services provided to UAE Nationals

What are the countries exempting UAE nationals of pre-entry visa requirements?

What are the countries exempting UAE nationals of pre-entry visa requirements?
To view the list of countries exempting UAE nationals of pre-entry visa requirements, and learn more about the type of waiver for each type of passport, visit Travel requirements by destination page.

What is the Emergency number dedicated to UAE Nationals abroad?

0097180024

What are the channels to apply for Twajudi?

· MoFA website

· Smartphone application (UAE MOFA)

What are the terms to apply for Twajudi?

· The applicant must be a UAE National

· The applicant must be registered in UAE Pass

What documents do I need to apply for Twajudi?

None. Just fill in trip details (Destination, dates of departure and return as per the travel ticket)

How do I add a destination in Twajudi?

· Log-in to one of MoFA’s smart channels through UAE Pass

· Select Twajudi service on the Emirati Traveler’s page or under Services for Individuals and click on “Start Service”.

· Add flight details

· Submit the form

· You will receive an SMS and an e-mail with a reference number confirming your registration

What are the cases that you can apply for Return Documents?

· Children of UAE Nationals born abroad

· Loss of ordinary passport

· Damage of ordinary passport

· Expiry of ordinary passport

How long it will take to get the Return Document?

30 minutes if the application meets the requirements

What is the Return Document issuance fees?

No fees required

What are the required documents and procedures to issue a return document for children of UAE Nationals born abroad?

You can apply for a return document for children of UAE Nationals born abroad using UAE PASS on MoFA’s Website or Smartphone application UAE MOFA by submitting the below documents:

· A copy of the child's birth certificate attested by the Ministry of Foreign Affairs in the country of residence and the UAE Mission in the country of residence

· Copy of the father's passport

· Copy of the mother's passport

· Full copy of the Family Book

· A copy of the marriage contract (attested by the Ministry of Foreign Affairs in the country of residence and the UAE Mission in the country of residence)

What are the required documents and procedures to issue a return document for a UAE national whose passport was lost while abroad?

Emirati nationals who lose their passport during their stay abroad must visit the nearest police station and file a report. They must then apply for a return document due to the loss of the ordinary passport abroad by logging in to MoFA’s Website or the smart phone application UAE MOFA via UAE Pass, and submit the following documents:

· A copy of the lost passport

· A personal photograph

· A copy of the passport loss report

What are the required documents and procedures to issue a return document for a UAE national whose passport was damaged while abroad?

Emirati nationals whose passport was damaged during their stay abroad can apply for a return document via UAE PASS on MoFA’s Website or the smartphone application UAE MOFA and submit the following documents:

· A copy of the ordinary passport

· A personal photograph

· A written letter explaining why the passport is damaged or a live photograph of the damaged passport

What are the required documents and procedures to issue a return document for a UAE national whose passport has expired while they were abroad?

Emirati nationals whose passport has expired during their stay abroad can apply for a return document via UAE PASS on MoFA’s Website or the smartphone application UAE MOFA and submit the following documents:

· A copy of the expired passport

· A personal photo

What are the channels available to submit inquiries, or feedback or complaints about MoFA’s UAE nationals’ services?

You can submit your inquiries, suggestions or complaints by visiting the “Contact Us” page

· You can contact MoFA’s Call Center on the toll-free No. 80044444

Diplomatic, Special and Mission Passport Service

What documents are required to apply for Diplomatic, Special and Mission Passport service?

• A letter from the requesting entity • Copy of the decree or resolution related to the concerned person in case the entitlement is related to a post • Copy of the ID card • Copy of the ordinary passport. • Copy of the Family book. • Attach a recent coloured personal photo with a white background (4*6) directly facing the camera in either UAE National Dress or a formal suit.

What are the terms and requirements for applying for the Diplomatic, Special and Mission Passport service?

• Applicant must be a UAE National entitled to a passport currently working for a government entity and holding a position in that entity.

What are the Diplomatic, Special and Mission Passport application channels?

• MoFA Website: www.mofa.gov.ae • Smart Mobile App: (UAE MOFA)

What are the Diplomatic, Special and Mission Passport service fees?

• They are free of charge.

How long does it take to issue a Diplomatic, Special or Mission Passport?

• It takes two working days.

Can we apply through Ministry of Foreign Affairs branch offices in Dubai or Sharjah?

• Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.

Human Capital and Employment

How to apply for a job in the Ministry of Foreign Affairs?

• Working for the Ministry of Foreign Affairs is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment

How can I apply for the AGDA and what academic programmes are available?

• While most of our students are new staff at the Ministry of Foreign Affairs in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: AGDA

This link will direct you to an external website that may have different content and privacy policies from mofa.gov.ae