FAQs
How can I attest my documents in a country that does not have a UAE embassy or consulate?
If there is no UAE mission in the country you are located in, please contact the Ministry of Foreign Affairs through the call center or the "Contact Us" page
FAQs
If goods are already cleared by customs, should those documents be attested as well?
Yes. If goods are already cleared by customs, kindly upload relevant documents as attestation is mandatory for goods imported to the UAE.
FAQs
What is the procedure for refunds on the amounts paid for the attestation service?
- If your application is rejected by the Ministry of Foreign Affairs or UAE mission, the refund will be automatically processed within 14 working days.
- If your application has not been delivered to the Ministry of Foreign Affairs or mission abroad, please log into the Ministry's website, select 'application cancellation list,' and the refund will be processed within 14 working days. Please note that delivery fees are not refundable
FAQs
Can multiple documents be submitted in one request?
Yes, up to five documents may be submitted per application, with attestation fees calculated per document.
FAQs
How many documents can I submit in one request? And how long does it take to complete the Official Documents, Certificates and Commercial Invoices attestation service?
There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select.
MoFA customers in the UAE can chose among the various courier services available:
1) Normal: 3 working days - up to 25 documents per transaction
2) Express: 1 working day - up to 10 documents per transaction
3) Prepaid Courier Service: there is no limit to the number of documents you can have attested. Various packages for companies and entities, please contact us for more details.
FAQs
What is the difference between Digital Attestation and Courier-Based Attestation?
Digital Attestation is used for eligible digital documents that can be verified electronically and processed entirely online.
Courier-Based Attestation is used for documents that do not meet the requirements for Digital Attestation. When applying for the service, the Ministry's website determines the appropriate attestation method based on the information provided by the customer.
FAQs
Can I choose between Digital Attestation and Courier-Based Attestation?
No. Please complete the application using accurate information about your document. The Ministry's website will determine whether your document will be processed through the Digital Attestation or Courier-Based Attestation pathway. Please do not select an incorrect issuing authority, document type, or destination country in an attempt to obtain a different attestation method.
FAQs
What are the benefits of Digital Attestation?
Digital Attestation enables eligible documents to be submitted, processed, and received electronically, without the need to deliver the original document through a courier service provider or visit a service center. The digitally attested document can be downloaded immediately upon completion of the service.
FAQs
Is Digital Attestation the same as an electronic version of a paper attestation stamp?
No. Digital Attestation is an official attestation that is electronically applied to the document. The attestation appears on the last page and includes the attestation reference number, attestation date, amount paid, and a verification element.
FAQs
What documents can be submitted for Digital Attestation?
The document must:
• Be issued in the United Arab Emirates.
• Be issued by a currently supported issuing authority.
• Be one of the currently supported document types.
• Be an original digital document.
• Include a verification mechanism, such as a QR code, barcode, electronic link, or reference number.
• Be clear, complete, and unaltered.
The application will display the issuing authorities and document types currently supported.
FAQs
Must the document be issued in the UAE?
Yes. Under this service, Digital Attestation applies to eligible documents issued in the UAE and intended for use outside the UAE. Documents issued outside the UAE are subject to the applicable attestation procedures.
FAQs
Can I upload a scanned copy or a photograph of my document?
No. Digital Attestation requires the original digital document issued electronically by the relevant issuing authority. A scanned copy, photograph, or manually created copy is not considered an original digital document.
FAQs
How do I apply for Digital Attestation?
The application will guide you through the following steps:
1. Sign in using UAE PASS.
2. Select the Document Attestation service.
3. Enter the document issuance information.
4. Select the issuing authority and document type.
5. Select the destination country.
The Ministry's website will determine the appropriate attestation method based on the information provided.
FAQs
How many documents can I include in one application?
You may include up to five documents in a single application. However, all documents included in the application must be processed through the same attestation method.
FAQs
Can I include different document types in the same application?
Yes, provided that all documents are eligible for the same attestation method determined for the application. If another document requires a different attestation method, please submit it in a separate application.
FAQs
Why can't I add another document to my application?
The first document determines the attestation method for the application. Any additional document must be compatible with the same attestation method. You may not be able to add another document if:
• It requires a different attestation method.
• It is not eligible for the attestation method determined by the first document.
• The application already contains five documents.
If the document requires a different attestation method, please submit it in a separate application.
FAQs
What should I do if the downloaded document is incomplete or does not include the attestation page?
Do not use the incomplete document. Download it again and ensure you open the latest complete version. If the issue persists, contact Customer Service with the application reference number.
FAQs
Can I electronically apply for birth certificate or death certificate attestation through MoFA’s website?
- Yes, for previously issued and unattested birth and death certificates, please apply for the Documents Attestation service through MoFA’s website or the Smart Mobile App on iOS or Android.
- Note: For new birth certificates and death certificates issued by Emirates Health Services, you can choose MoFA’s digital attestation while applying for certificate issuance through Emirates Health Services electronic channels.
FAQs
What is the LCA Attestation Pending list?
The LCA Attestation Pending list refers to requests received for pending Invoice attestations.
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