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FAQs

What are the applicable fees?

  • Ministry of Foreign Affairs attestation: AED 150
  • UAE mission attestation: AED 150
FAQs

How can I attest my documents in a country that does not have a UAE embassy or consulate?

If there is no UAE mission in the country you are located in, please contact the Ministry of Foreign Affairs through the call center or the "Contact Us" page
FAQs

What are the types of documents that can be attested through MoFA’s e-channels?

  • Individual Affairs Documents: includes but not limited to: educational documents (certificate & transcripts are treated as two different documents) - birth certificates - death certificate - medical reports - good conduct certificate - marriage certificate, court-issued certificates – power of attorney of personal nature - to may it concern letters - employment contract - employment offer - bank statements - personal tax certificate – etc
  • Commercial Documents: includes but not limited to: contract or agreement – commercial registration - appointment of a manager or a director – minutes of meeting of board of directors or partners – company change of name – brand registration - distribution agreement - corporate insurance certificate - corporate tax certificate - board of directors decision - trade license – partnership or shareholder certificate - annexes and appendices in commercial documents – memorandums – company closures – company branch registration – bankruptcy documents – financial statement – product registration – patent registration or waiver – trademark registration – power of attorney of commercial nature – general power of attorney - signature document – end-user certificate – tax certificate - completion certificate - any other document of commercial nature.
    Commercial contracts or agreements may be considered as multiple documents based on its content. Please reach out to our call centre if you have any doubts
  • Invoices and Certificate of Origins 
    Commercial documents with proof of sale of any items or products

The original document must be sent to MoFA by courier to complete the attestation process.

FAQs

What are the procedures followed to obtain a return document for newborns?

An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).

• A copy of the complete family book

• Receipt of the return document via e-mail

FAQs

What is the procedure for refunds on the amounts paid for the attestation service?

  • If your application is rejected by the Ministry of Foreign Affairs or UAE mission, the refund will be automatically processed within 14 working days.

  • If your application has not been delivered to the Ministry of Foreign Affairs or mission abroad, please log into the Ministry's website, select 'application cancellation list,' and the refund will be processed within 14 working days. Please note that delivery fees are not refundable
FAQs

How can I submit a complaint, inquiry, or suggestion?

You can submit your complaints, inquiries, or suggestions through the Ministry of Foreign Affairs website or contact the call center at 0097180044444.
FAQs

What is Digital Attestation?

Digital Attestation is an electronic service provided by the Ministry of Foreign Affairs for UAE-issued digital documents intended for use outside the United Arab Emirates. Customers can submit their applications digitally, and once the service has been completed; they can download the digitally attested document through the My Requests page on the Ministry's website.
FAQs

Where can I submit my application?

• Ministry of Foreign Affairs website • UAE MOFA smart app
FAQs

Why am I asked to specify where the attestation will be completed?

For some destination countries, more than one attestation completion option may be available. Your selection determines whether the completed service includes: • Attestation by the UAE Ministry of Foreign Affairs only; or • Attestation by the UAE Ministry of Foreign Affairs followed by attestation by the relevant UAE Embassy or Consulate.
FAQs

What does the option "UAE Embassy/Consulate in the Selected Destination Country" mean?

Selecting this option means that the completed service includes: 1. Attestation by the UAE Ministry of Foreign Affairs; and 2. Attestation by the relevant UAE Embassy or Consulate responsible for the selected destination country. Both attestations are completed as part of the service.
FAQs

How long does it take to obtain the issuance and attestation of a school certificate- public education service?

1. The completion time for the issuance service by the Emirates Schools Establishment is: 3 days.
2. The completion time for MoFA’s digital attestation is 3 minutes upon completion of the certificate issuance by the Emirates Schools Establishment.
 
FAQs

How can I obtain an attested copy of the document?

You can obtain an attested copy of the document through the Emirates Schools Establishment website or smart application, and you can also obtain an electronically attested PDF via email.
FAQs

How can I verify the validity of the digitally attested certificates issued by different government authorities in the UAE?

To verify the validity of the certificate, please visit the UAE Pass website and click “verify the document”. Then, you can upload the document and verify its validity.
FAQs

What is the purpose of “Physical Attestation Pending”?

“Physical Attestation Pending” refers to requests for validation or confirmation of physical documents or copies, which may be optional based on customer requirements.
FAQs

Do I have to upload the bill of lading or delivery documents or any other documents?

No, kindly just upload the Commercial invoice and Certificate Of Origin. MoFA will inform you if any other documents are needed.
FAQs

If the port of discharge is a free zone, does the document need to be attested?

If the port of discharge is a free zone, there is no need to attest the document and no need to upload it in the system. If the document was uploaded in the system, it will be attested upon customer request.
FAQs

What are the types of log into MoFA Website?

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFA Website at: www.mofa.gov.ae/ar-ae/account/login
FAQs

How can I request a refund of a transaction?

For refunds of rejected applications, please note refunds will be credited automatically to your account with 14 days. For any other refund requests, please contact our call centre on +97180044444
FAQs

In the event that origin of goods is not available is it ok to mention beneficiary country?

Kindly mention country of origin specified in commercial invoice. If there is no country of origin mentioned in commercial invoice, kindly mention country of exporter.
FAQs

How has the process changed with the introduction of the new system upgrade?

With the implementation of eDAS 2.0 and Cabinet Resolution No. 38 of 2022, LCA (electronic) attestation has become mandatory for goods imported into the UAE valued at Dh10,000 and above, effective from February 1, 2023. There is no longer a need to physically scan documents and manually input data.

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