Ministry of Foreign Affairs Launches Inaugural Customer Council for Accredited Diplomatic Missions in UAE
The event, co-developed with the Prime Minister’s Office, was attended by H.E Omar Obaid AlHesan AlShamsi, Undersecretary of MoFA, and H.E Mohamed Rashid bin Taliah, Head of Government Services for the UAE Government, alongside T.E ambassadors, heads of missions, and senior ministry officials.
MoFA highlighted that Customer Councils serve as a strategic dynamic platform to actively engage customers in co-designing and evaluating government services. This reflects the Ministry’s commitment to a participatory model that prioritizes listening to customers’ feedback, assessing their experiences, and turning challenges into opportunities for a better development.
The initiative aligns with national efforts to build a more agile and responsive government and supports the standards of the UAE Government Services Excellence Programme and the Zero Government Bureaucracy Programme. These councils play a key role in sharing the UAE’s pioneering approach in government service delivery with other countries around the world.
The Customer Councils of accredited diplomatic missions highlighted the Ministry of Foreign Affairs’ advanced service models, which streamline traditional procedures. These integrated solutions cover a range of services, including official delegation visit requests to the UAE, immunities and privileges, and international judicial cooperation.
The Ministry’s Customer Councils are designed to foster strong, collaborative partnerships with all customers by actively listening to their insights and feedback. All proposals and suggestions gathered through these councils are thoroughly studied and analyzed to develop customer-focused solutions that align with leading international standards and best practices.
Related News
UAE Ministry of Foreign Affairs hosts Meeting with European Ambassadors
Her Excellency Lana Nusseibeh, Minister of State, hosted European Ambassadors in the Ministry of Foreign Affairs to discuss regional and international developments, and explore ways to strengthen bilateral ties between the United Arab Emirates and European countries.
View Details
UAE President confers First-Class Order of Zayed II on Indian Ambassador
President His Highness Sheikh Mohamed bin Zayed Al Nahyan has conferred the First-Class Order of Zayed II on Sunjay Sudhir, Ambassador of the Republic of India to the UAE, in recognition of his efforts during his tenure in the country to strengthening and advancing the joint cooperation and comprehensive strategic relations between the two nations across various fields.
View Details
UAE Affirms Full Solidarity with Qatar and Condemns Israeli Aggression During Urgent Human Rights Council Debate in Geneva
The United Arab Emirates has reaffirmed its full solidarity with the State of Qatar and strongly condemned the blatant and cowardly Israeli attack that targeted Qatar, describing it as a flagrant violation of the sovereignty of an Arab Gulf state and a UN Member State, and a serious escalation that threatens regional peace and stability.
View Details
UAE leaders congratulate Governor-General of Papua New Guinea on Independence Day
President His Highness Sheikh Mohamed bin Zayed Al Nahyan has sent a congratulatory message to Sir Bob Dadae Governor-General of Papua New Guinea on the occasion of his country's Independence Day.
View Details