The Ministry of Foreign Affairs received 4152 calls including 1272 emergency reports from UAE nationals abroad during 2023 summer vacation
MoFA emphasizes that it has prepared highly competent and experienced teams qualified to tackle all sorts of emergency reports professionally and according to emergency plan standards 24/7, to ensure the safety of UAE nationals abroad and provide excellent services that meet their expectations. 95.7% of emergency reports were addressed in less than 10 seconds, with automatic redial technology activated in less than 10 minutes. 28 transport operations for critical medical cases were carried out in coordination with health authorities and the National Emergency, Crisis and Disaster Management Authority in the UAE.
Mrs. Bushra Ahmed Al Matrooshi, Director of MoFA's Nationals' Affairs Department, said: “The performance is controlled through indicators that ensure expedited implementation and response to emergency reports based on specific criteria to measure the efficiency and effectiveness of the concerned teams’ performance.
MoFA is keen to provide and offer premium services to UAE nationals, in line with the future foresight vision of the wise leadership, and in implementation of its directives to provide proactive digital services of quality and flexibility that can be delivered to customers at any time and meet their aspirations. Customers can avail such services by visiting the Emirati Traveler page on MoFA’s official website: www.mofa.gov.ae or the “UAEMOFA” smartphone application.
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