FAQs
What are the Diplomatic, Special and Mission Passport application channels?
• MoFA Website: www.mofa.gov.ae • Smart Mobile App: (UAE MOFA)
FAQs
Can I cancel the attestation service request after completing the payment?
If you have selected MoFA and the UAE Embassy abroad attestation service, and the payment process has been confirmed, the request cannot be cancelled.
FAQs
Can I get a refund for the payment made for the attestation service after completing the payment?
If you have chosen MoFA and the UAE Embassy abroad attestation service, completed the payment, and received the digitally attested certificate from MoFA, the payment is non-refundable.
FAQs
How can I verify the digital attestation?
You can verify the authenticity of documents through:
FAQs
How to process a transaction with 1 COO only in the eDAS System?
Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.
Step 2: Login and start a new application
Step 3: Select type - Certificate Of Origin
Step 4: Add accurate details of the document to the eDAS portal
Step 5: Upload the document and click on Submit
Please refer to the eDAS user guide for more detailed instructions.
FAQs
How long does the service take?
During the pilot phase, the service is completed within approximately two hours, during official working hours.
FAQs
What are the Diplomatic Identity Cards application channels?
• MoFA Website: www.mofa.gov.ae
• Smart Mobile App: (UAE MOFA)
FAQs
Do I need to visit multiple websites to obtain and attest a birth or death certificate?
No, when you apply to issue a birth certificate or death certificate through MOHAP’s website, you can obtain MoFA’s digital attestation upon issuance of the certificate. You will receive an electronically attested certificate, without the need to visit multiple websites.
FAQs
What is eDAS and what does it do?
eDAS 2.0 is an upgraded version of the documents attestation system, for the digital attestation on documents and data relevant to goods imported to the UAE. This attestation will be restricted to the following documents:
• Commercial Invoices for goods imported to the UAE local market
• Certificates of Origin
• Commercial Invoices for goods imported to the UAE local market
• Certificates of Origin
FAQs
At which stage of handling should we upload the documents?
It is up to user but we generally advise that documents are uploaded when they are accepted.
FAQs
What are the required documents and procedures to issue a return document for a UAE national whose passport has expired while they were abroad?
Emirati nationals whose passport has expired during their stay abroad can apply for a return document via UAE PASS on MoFA’s Website or the smartphone application UAE MOFA and submit the following documents:
· A copy of the expired passport
· A personal photo
· A copy of the expired passport
· A personal photo
FAQs
Can I use a courier service outside the UAE?
At the moment, the courier service provided through MoFA’s website: www.mofa.gov.ae only covers the UAE. However, some missions may accept appointments by phone or may have agreements with service providers in their respective cities/countries. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad
FAQs
How can I attest my documents in a country that does not have a UAE mission?
You can contact MoFA’s call centre +97180044444 or submit an inquiry through “Contact Us” link on MoFA website www.mofa.gov.ae.
FAQs
What are the cases that you can apply for Return Documents?
· Children of UAE Nationals born abroad
· Loss of ordinary passport
· Damage of ordinary passport
· Expiry of ordinary passport
· Loss of ordinary passport
· Damage of ordinary passport
· Expiry of ordinary passport
FAQs
What documents do I need to apply for Twajudi?
None. Just fill in trip details (Destination, dates of departure and return as per the travel ticket)
FAQs
What are the required documents and procedures to issue a return document for a UAE national whose passport was lost while abroad?
Emirati nationals who lose their passport during their stay abroad must visit the nearest police station and file a report. They must then apply for a return document due to the loss of the ordinary passport abroad by logging in to MoFA’s Website or the smart phone application UAE MOFA via UAE Pass, and submit the following documents:
· A copy of the lost passport
· A personal photograph
· A copy of the passport loss report
· A copy of the lost passport
· A personal photograph
· A copy of the passport loss report
FAQs
How do I reset my password?
To reset your password:
1. If you are logging in using UAE PASS: please contact the UAE PASS team (https://www.uaepass.ae/)
2. If you are logging in as companies/entities, please contact the MoFA call centre for further support
FAQs
How do I add a destination in Twajudi?
· Log-in to one of MoFA’s smart channels through UAE Pass
· Select Twajudi service on the Emirati Traveler’s page or under Services for Individuals and click on “Start Service”.
· Add flight details
· Submit the form
· You will receive an SMS and an e-mail with a reference number confirming your registration
· Select Twajudi service on the Emirati Traveler’s page or under Services for Individuals and click on “Start Service”.
· Add flight details
· Submit the form
· You will receive an SMS and an e-mail with a reference number confirming your registration
FAQs
If we receive multiple sets of invoices / certificates of origin from one client, can we scan and update the fields as one transaction in the eDAS portal, or should each invoice and certificate of origin be scanned separately?
No, it must be done individually, every shipment in an individual transaction.
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