FAQs
Have all these attempts failed to make the payment a success?
Please prepare the following information and provide them to our customer service staff in the contact centre, to help you.
• Name of the service applied for
• Name of the Mission applied to
• Application number (If any)
• Screenshot of the error or page before the error showed.
• The place where the Error appeared
• Email and contact number
FAQs
Can I select a different location for collection and delivery?
Pick-up and drop-off location for collection and delivery must be at the same.
FAQs
What types of cards are accepted for payment on the website and smartphone app, and what is the approved payment method?
Credit cards (Visa / Mastercard)
Samsung digital wallet (Samsung Pay)
Apple digital wallet (Apple Pay)
Samsung digital wallet (Samsung Pay)
Apple digital wallet (Apple Pay)
FAQs
Are you facing difficulties registering, accessing the account or changing personal info on the website?
• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.
FAQs
Are GCC goods exempted or not?
GCC manufactured goods are exempted and must be uploaded into system along with Certificate Of Origin (COO must be uploaded for exemption but does not need to be attested)
Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.
Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.
FAQs
If the certificate of origin is not presented by the chamber of commerce, what should be selected under Source Chamber in eDAS system?
Choose others and mention COO not available.
FAQs
Which types of payments do we currently accept
- Direct debit
- Credit cards (visa/master)
- Samsung Pay
- Apple Pay (will be activated by September 1, 2022)
FAQs
Do I need to upload any attachments via the attestation service on the website or app?
No, the attestation service does not require uploading of any attachments. Only the original document must be delivered to the selected delivery companies.
FAQs
Where can I attest my documents outside the UAE?
When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad
FAQs
What are the requirements for attestation?
- Original document in English or Arabic (or an official translation of it)
- Document must be attested by the appropriate governing bodies prior to submission
- Document must not be laminated
FAQs
How can I file a complaint, inquiry or suggestion?
• You can file it through the complaint, inquiry or suggestion page on www.mofa.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.
FAQs
What are the working hours at the UAE Embassies and Consulates abroad?
You can find out about the working hours of each embassy and consulate by visiting its website on: www.mofa.gov.ae/en/missions/uae-missions-abroad
FAQs
I have an urgent death certificate to transport a deceased body outside the UAE. What should I do?
Please contact our call center at 0097180044444 to coordinate the completion of the attestation procedures.
FAQs
What payment methods are accepted at the UAE missions?
• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.
FAQs
What are the changes regarding registration and accounts in the new system?
In the new eDAS LCA attestation system, accounts are based on companies’ official email addresses registered in the trade license. Users sign up and sign in using UAE PASS after verification, ensuring compliance with the updated regulations.
FAQs
What documents are required to apply for Diplomatic, Special and Mission Passport service?
- A letter from the requesting entity
- Copy of the decree or resolution related to the concerned person, if the entitlement is related to a post
- Copy of the ID card
- Copy of the ordinary passport
- Copy of the family book
- Attach a recent coloured personal photograph with a white background (4 × 6), directly facing the camera, wearing either the UAE national dress or a formal suit
FAQs
Can someone apply on my behalf?
Yes, a third party may submit the application on behalf of the document owner.
FAQs
Can the digitally attested document be used directly?
Yes, digitally attested documents can be used directly with relevant authorities, subject to the requirements of the destination country.
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