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FAQs

If consignee name is not mentioned in the documents how to proceed further?

If the consignee name is not mentioned, please list the buyer as consignee.
FAQs

What should we do when COO is attested instead of Commercial Invoice?

Select attestation for both invoice and COO and once filling out the application do the following:

  • Make sure that “Attest Certificate of Origin” option is UNTICKED
  • In the field source chamber please select the option “Others”, then in the field of chamber name type COO not available 
  • In the field of source country please list the exporting country 
  • In the field of COO file upload, please upload a copy of the invoice you need to attest.

Please refer to the eDAS user guide for more detailed instructions.

FAQs

How to process a transaction with 1 COO and Multiple Invoices in the eDAS System?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: Click the replicate option for remaining invoices 

Step 6: Do necessary edits on replicated transactions 

Step 7: Submit transaction 

Please refer to the eDAS user guide for more detailed instructions.

FAQs

How to process a transaction with 1 Commercial Invoice with Multiple COO in the eDAS system?

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: COO must be uploaded individually and cannot be uploaded using replicate option.

Please refer to the eDAS user guide for more detailed instructions.

FAQs

What types of invoices DO NOT have to be uploaded in the eDAS system?

All invoices have to be uploaded in eDAS system with the exception of the following:

  • If documents have already been attested and have a clear MOFA Stamp (No other stamp will be accepted and will thus be treated as noncompliance).
  • Any invoice that shows a national purchase as movement of goods from onshore to onshore areas in the UAE – not to include invoices related to movements from free zones to onshore areas.
  • 3rd Country Transit Shipment from one country to another.
FAQs

What are MoFA’s fees for attesting death certificates?

If you opt for MoFA Attestation through MOHAP’s website, the total attestation service fee is AED 300, inclusive of:
- MoFA attestation fees: AED 150
- UAE Embassy in destination country attestation fees: AED 150
FAQs

What file format should I upload?

Please upload the original digital document in PDF format. The file must open correctly, must not be corrupted or password-protected, and must include the required verification mechanism.
FAQs

What is a verification mechanism?

A verification mechanism enables the authenticity of the document to be verified electronically. It may include a QR code, barcode, electronic link, document reference number, or any other electronic verification method provided by the issuing authority.
FAQs

What should I prepare before I begin?

• Original digital PDF • Correct issuing authority • Correct document type • Destination country • Correct document holder details • Valid email and mobile number • Electronic payment method
FAQs

Why must I specify the destination country?

It determines whether Digital Attestation is available, the available attestation completion options, and whether UAE Embassy/Consulate attestation is included.
FAQs

What does the option "Embassy/Consulate of the Selected Destination Country in the UAE" mean?

Selecting this option means that the Digital Attestation service includes Ministry attestation only. If the destination country requires additional attestation by its embassy or consulate in the UAE, you must complete that step separately.
FAQs

Can I change the attestation completion option after submitting my application?

No. If you require a different option, you must submit a new application, provided that the option is available for the selected destination country.
FAQs

Which option should I choose if both options are available?

Choose the option that best suits your preferred attestation journey. You may either: • Complete the process in two separate steps by obtaining the Ministry's attestation first, followed by any additional attestation required by the embassy or consulate of the destination country in the UAE; or • Complete the entire attestation journey through a single application, including the Ministry's attestation followed by attestation by the relevant UAE Embassy or Consulate responsible for the selected destination country.
FAQs

What should I do if I believe my application was rejected incorrectly?

Contact Customer Service and provide: • The application reference number. • The rejection reason. • A clear explanation. • Any relevant supporting documents or screenshots. Your case will then be reviewed.

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