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FAQs

What should I do if I am unable to download the completed document?

Ensure you have received the completion email, access MOFA Verify (https://verify.mofa.gov.ae/), select Document Status, and enter the reference number and issue date. If the issue persists, contact Customer Service with the application reference number.
FAQs

How does COO Payment Dependency work?

Completing the COO payment unlocks payment for associated Invoice Attestation requests. It is optional for users to upload the COO document to get attested upon the compliance requirement from the related Authority.
FAQs

How to get support on eDAS Document Attestation?

You can reach our Business Relation Support Team for any difficulties or support if required, you can contact us on 06 506 8888 and we will support you moving forward.
FAQs

What is “COO Pending Request”?

A COO Pending Request refers to requests related to pending invoice attestations requiring validation or confirmation of Certificate of Origin (COO) documents. 
FAQs

How can I log into the Ministry of Foreign Affairs website?

  • Individuals can log in via the UAE Pass smart login system.

  • Visitors can also register and log in via the UAE Pass smart login system.
FAQs

How has the process changed with the introduction of the new system upgrade?

With the implementation of eDAS 2.0 and Cabinet Resolution No. 38 of 2022, LCA (electronic) attestation has become mandatory for goods imported into the UAE valued at Dh10,000 and above, effective from February 1, 2023. There is no longer a need to physically scan documents and manually input data.
FAQs

What is the hotline number dedicated to Golden Visa holders?

The Ministry of Foreign Affairs provides a dedicated 24/7 hotline for Golden Visa holders. They can contact the MoFA’s call center at 00971 2 493 1133 from outside the UAE (ensure the country code +971 is included when dialing internationally).
FAQs

How can I obtain a birth or a death certificate attested by MoFA?

  • Please apply for the document attestation service through MoFA’s website or the Smart Mobile App for previously issued and unattested birth and death certificates.
  • To issue a new birth certificate or death certificate attested by MoFA and the UAE Embassy in the country of destination, you can opt for MoFA’s digital attestation while applying for the certificate issuance through MOHAP’s digital channels, without the need to visit MoFA’s digital service provision channels.
  • Issue Birth Certificate
  • Issue Death Certificate
FAQs

Can we apply through Ministry of Foreign Affairs branch offices in Dubai or Sharjah?

Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.
FAQs

How can I apply for the AGDA and what academic programmes are available?

While most of our students are new staff at the Ministry of Foreign Affairs in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies across the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: AGDA
FAQs

What types of certificates can be attested by MoFA through partners in the health sector?

The birth or death certificate issued by MOHAP shall be attested by MoFA upon issuance thereof. You will obtain a certificate with the digital seals of the Ministry of Health and Prevention, the Ministry of Foreign Affairs and the UAE Embassy in the destination country.
FAQs

What is eDAS and what does it do?

eDAS 2.0 is an upgraded version of the documents attestation system, for the digital attestation on documents and data relevant to goods imported to the UAE. This attestation will be restricted to the following documents:

Commercial Invoices for goods imported to the UAE local market
Certificates of Origin
FAQs

What is the eDAS system?

- The Ministry has launched the new Electronic Documents Attestation System (eDAS) for the attestation of documents of imported goods to UAE electronically with a digital stamp.  For the moment, eDAS attestation will be restricted to the following documents;

  • Commercial Invoices for imported goods into the United Arab Emirates local market
  • Certificates of Origin

The system will be fully automated which allows the majority of documents to be attested seamlessly and with no human intervention. In return, the system will be able to offer electronic attestation with digital stamp in a much shorter time, effort, and lesser expenses compared to the previous process. 

Therefore, documents should be scanned with high resolution in PDF format and uploaded to the portal along with correct data entry to proceed with the transaction. After some time, the system will confirm the transaction status as valid and you can then download the attested documents. 

FAQs

Where is the Ministry of Foreign Affairs, and what are its opening hours?

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofa.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm
FAQs

How to open an eDAS account in order to use the system?

Step 1: Go to MoFA’s website or type the following link in your browser: https://www.mofa.gov.ae/

Kindly make sure to register under a company account and complete the account activation process. Once the account is successfully registered and activated, make sure to log out from your account. 

Step 2: Type the following link in your browser: https://attest.mofa.gov.ae/mofa

Under Company Login, enter the same username and password you used to register, then click on Login. You will be redirected to the second phase of account registration. Kindly fill in the details and upload the trade license. Upon successful authentication, the system will allow you to log in and you can start uploading documents for attestation. 

FAQs

How can I submit a complaint, inquiry, or suggestion?

You can submit your complaints, inquiries, or suggestions through the Ministry of Foreign Affairs website or contact the call center at 0097180044444.
FAQs

Can commercial invoices and certificates of origin be submitted through this service?

No. They are processed through the Ministry's Commercial Document Attestation Service (eDAS).
FAQs

Where can I submit my application?

• Ministry of Foreign Affairs website • UAE MOFA smart app
FAQs

How are the fees calculated?

The applicable fees depend on: • The number of documents. • The attestation completion option applied to the application. • The attestations included in the selected service. • Whether the document is personal or commercial. The total amount payable will be displayed before payment.
FAQs

Why may cause my application to be rejected?

Your application may be rejected if: • The information entered is incorrect. • The information does not match the document. • The document is not original or has been altered. • The issuing authority or document type has been selected incorrectly. • The document does not meet the attestation requirements. • A document eligible for Digital Attestation has been submitted through the Courier-Based Attestation pathway. The rejection notification will specify the recorded reason.

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