FAQs
What are the requirements to obtain a Return Document in case of a lost or damaged passport while abroad?
In the event of a lost or damaged passport, valid Golden Visa holders can apply for a Return Document through MoFA’s website or smart application. The document is valid for a single entry and must be used to return to the UAE within 7 days of issuance. Upon return, the individual is required to renew their travel documents within the country.
FAQs
Are there any fees for the issuance of a Return Document?
There are no fees for the issuance of a Return Document.
FAQs
How can a request be submitted for the repatriation of mortal remains to the UAE, and what documents are required?
Requests can be made by contacting the UAE Mission in the relevant country or by calling the dedicated hotline for Golden Visa holders at 00971 2 493 1133.
The required documents include a copy of the deceased’s passport, a death certificate, and any relevant medical or official documents issued by the local authorities.
FAQs
Does the UAE Mission cover the financial costs related to the repatriation of mortal remains?
The UAE Mission provides full coordination and procedural support for repatriation. However, the financial costs are borne by the family of the deceased, in accordance with the approved policies.
FAQs
How can I obtain a birth or a death certificate attested by MoFA?
- Please apply for the document attestation service through MoFA’s website or the Smart Mobile App for previously issued and unattested birth and death certificates.
- To issue a new birth certificate or death certificate attested by MoFA and the UAE Embassy in the country of destination, you can opt for MoFA’s digital attestation while applying for the certificate issuance through MOHAP’s digital channels, without the need to visit MoFA’s digital service provision channels.
- Issue Birth Certificate
- Issue Death Certificate
FAQs
Do the consular services extend to family members of Golden Visa holders?
Yes. Consular services may extend to the family members of the Golden Visa holder, such as the spouse and children, provided they are officially registered as dependents and hold valid residence permits.
FAQs
How can a Golden Visa holder contact MoFA in case of an urgent situation while abroad?
Golden Visa holders can directly contact the MoFA’s Call Center through the dedicated hotline for Golden Visa holders at 0097124931133, available 24/7 to provide immediate support, assistance, and responses to inquiries while abroad.
FAQs
What are MoFA’s fees for attesting birth certificates?
If I choose to attest the certificate from MoFA through MOHAP’s website, the total attestation service fee is AED 300, including:
-MoFA attestation fees: AED 150
-UAE Embassy in destination country attestation fees: AED 150
-MoFA attestation fees: AED 150
-UAE Embassy in destination country attestation fees: AED 150
FAQs
How to process a transaction with 1 Certificate Of Origin and 1 Commercial Invoice in the eDAS System?
Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.
Step 2: Login to your account and start a new application
Step 3: Enter accurate details of documents to the eDAS portal
Step 4: Upload the documents and click on Submit
Please refer to the eDAS user guide for more detailed instructions.
FAQs
What are the channels for providing Official Documents, Certificates and Commercial Invoices attestation service?
- MoFA Website: www.mofa.gov.ae
- Smart Mobile App: (UAE MOFA)
- UAE Embassies and Consulates abroad
- People of Determination and Senior Emiratis & Citizens can attest their documents by calling +97180044444
- We also accept death certificate attestation requests by calling +97180044444
FAQs
If the document has already been attested by MoFA and I do not have an attested copy, do I need to contact you to obtain a copy or submit a new request?
Please refer to the digital platforms of the relevant entity to obtain a copy of the document.
FAQs
How can the validity of digitally attested certificates issued by various government entities in the UAE be verified?
To verify the validity of the certificate, please visit the website of UAE Pass and click on "Document Verification". You can then upload the document and verify its validity .
FAQs
What are the channels available to submit inquiries, or feedback or complaints about MoFA’s UAE nationals’ services?
You can submit your inquiries, suggestions or complaints by visiting the “Contact Us” page
· You can contact MoFA’s Call Center on the toll-free No. 80044444
· You can contact MoFA’s Call Center on the toll-free No. 80044444
FAQs
What are the countries exempting UAE nationals of pre-entry visa requirements?
What are the countries exempting UAE nationals of pre-entry visa requirements?
To view the list of countries exempting UAE nationals of pre-entry visa requirements, and learn more about the type of waiver for each type of passport, visit Travel requirements by destination page.
To view the list of countries exempting UAE nationals of pre-entry visa requirements, and learn more about the type of waiver for each type of passport, visit Travel requirements by destination page.
FAQs
If COO shows multiple countries of origin, is it ok to mention only one country of origin as there is no possibility to select multiple options in the eDAS system?
Simply select one of the countries as a country of origin from the list.
FAQs
What to do if Error (404) is displayed on any service, website pages or Smart Mobile App: (UAE MOFA)?
• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.
FAQs
What should we do when COO is attested instead of Commercial Invoice?
Select attestation for both invoice and COO and once filling out the application do the following:
- Make sure that “Attest Certificate of Origin” option is UNTICKED
- In the field source chamber please select the option “Others”, then in the field of chamber name type COO not available
- In the field of source country please list the exporting country
- In the field of COO file upload, please upload a copy of the invoice you need to attest.
Please refer to the eDAS user guide for more detailed instructions.
FAQs
What is the schedule of fees for e-attestation?
Please refer to MoFA’s official website www.mofa.gov.ae for rate cards and pricing.
Note that the flat rate 150 dirhams + service fees is applied for the attestation of commercial invoices starting February 1st, 2023.
FAQs
How can I obtain an attested copy of the document?
You can obtain an attested copy of the document through the digital platform of the entity. Additionally, a digitally attested PDF file will be sent to your email upon completion of the transaction.
FAQs
What types of invoices DO NOT have to be uploaded in the eDAS system?
All invoices have to be uploaded in eDAS system with the exception of the following:
- If documents have already been attested and have a clear MOFA Stamp (No other stamp will be accepted and will thus be treated as noncompliance).
- Any invoice that shows a national purchase as movement of goods from onshore to onshore areas in the UAE – not to include invoices related to movements from free zones to onshore areas.
- 3rd Country Transit Shipment from one country to another.
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