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FAQs

What should I do if my application is rejected?

Read the reason carefully and correct the issue before submitting a new application. This may require you to: • Enter the correct information. • Upload the correct document. • Select the correct issuing authority or document type. • Submit a new application using the appropriate attestation method.
FAQs

How can I contact the Ministry of Foreign Affairs for assistance?

You can contact the Ministry through the official Customer Service channels available on the Ministry's website or by calling 80044444.
FAQs

Why is “Mandatory COO Payment” required?

Payment for COO attestation is mandatory before proceeding with related Invoice Attestation requests. Each LCA Declaration Number requires a separate COO attestation.
FAQs

How to log in to the website issuer of the document to obtain the service?

Log in using UAE Pass. If you are not registered in the UAE Pass, you can click here to create a new account.
FAQs

Do I need to visit multiple websites to obtain and attest the certificate?

No, when applying for the issuance of a school certificate through the Emirates Schools Establishment website, you can now obtain MoFA’s digital attestation in one procedure, thereby receiving the digitally attested school certificate without the need to visit multiple sites.
FAQs

How do I get notified that the document has been attested and the request is complete?

A notification by the Emirates Schools Establishment confirming the attested digital certificate will be sent to you.
FAQs

How can I get the payment receipt?

You can get the payment receipt through the digital channels of the entity issuing the document.
FAQs

How can I verify the validity of the digitally attested certificates issued by different government authorities in the UAE?

To verify the validity of the certificate, please visit the UAE Pass website and click “verify the document”. Then, you can upload the document and verify its validity.
FAQs

In case of delay in obtaining the attestation service, which authority should I refer to?

Please refer to the Emirates Schools Establishment call center.
FAQs

What I will do if my payment gets processed and transactions don’t get completed?

Please reach out to company admin or eDAS customer support to register a support case in CRM to solve this payment re-conciliation and re-process the Invoice and attestation process.
FAQs

What is the “Pay All” feature?

The “Pay All” feature allows payment for pending invoice attestations, fines, COO attestations, and physical attestations together in a single transaction for user convenience.
FAQs

What happens if I miss the 14-Day Grace Period?

Failure to pay within the grace period incurs an additional fine of AED 500 per invoice in addition to the attestation fee.
FAQs

What is the 14-Day Grace Period?

Customers have a 14-day grace period from the Bill of Entry (BOE) date to pay for the Invoice Attestation request fees to avoid additional fines.
FAQs

What does “COO Payment” refer to?

“COO Payment” stands for “Certificate of Origin” payment, which is mandatory before proceeding with the Invoice Attestation request. The Certificate of Origin certifies the country of origin of goods.
FAQs

What documents are required to apply for the Diplomatic Identity Cards service?

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)
FAQs

What should I include in the package to be collected by the courier service?

The original documents or digital documents or documents with QR code 
FAQs

Are GCC goods exempted or not?

GCC manufactured goods are exempted and must be uploaded into system along with Certificate Of Origin (COO must be uploaded for exemption but does not need to be attested)

Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.
FAQs

I have an urgent death certificate to transport a deceased body outside the UAE. What should I do?

Please contact our call center at 0097180044444 to coordinate the completion of the attestation procedures.

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