Kindly contact the following emergency numbers during your stay in Japan either for short or long period:
• The Ministry of Foreign Affairs hotline number is 0097180024
• Japanese police number 110
• Japanese ambulance and civil defense number 119
For your safety, we encourage you to make note of essential information that you may need in case of natural disasters in Japan.
• Disaster preparedness Guide for natural disasters.
• Japan Meteorological Agency site could provide you with up-to-date information regarding the affected area by natural disasters.
• You could follow local news through NHK News or other local news outlets.
• You could utilize Safety Tips app to provide you with up -to-date news regarding natural disasters in Japan.
No, you may enter Japan without visa as follows:
• Diplomatic & Special passport holders - period of stay 90 days
• Ordinary passport - period of stay 90 days
Note: Please make sure that the validity period of your passport is more than six months.
In principle: no, however, you may visit the Immigration Agency in Japan for further details. Therefore, if you are planning to stay more than 90 days in Japan, you may need to visit Japan Embassy in Abu Dhabi or the Consulate General of Japan in Dubai for more details.
You may visit Emirati Traveler; at UAE MOFA webpage to know all necessary instructions related to Japan.
You can visit the Japanese Embassy in Abu Dhabi, or the Japanese Consulate General in Dubai, for further details on whether a domestic worker needs a visa to enter Japan.
You may visit the webpage of MOFA UAE to get more details.
You can obtain your return document within 30 minutes after completing all requirements. You may use the service either by visiting the UAE MOFA webpage or UAE MOFA smart app. To request assistance, you can contact the embassy through the emergency number 0097180024.
Yes, you can renew your passport directly through the Federal Authority for Identity and Citizenship, Customs and Ports Security webpage according to the terms and conditions of the authority. If you need more details, contact the Embassy through the emergency number 0097180024.
Yes, the Ministry of Foreign Affairs encourages all citizens traveling abroad to register for the Tawajudi service, so that our diplomatic missions abroad could provide you with assistance in case of emergencies and natural disasters.
Medicines are subject to drug and customs control in Japan; therefore, we recommend you to carry your medical report along with your medicine, to avoid any obstacles in customs at the airports. For more details, kindly visit the customs control agency of Japan.
To learn more kindly click here.
Yes, approval is required, by violating the laws you may be exposed to legal accountability. For more details click here.
You can find out all the customs details by visiting the webpage of Japan Customs.
In principle, most of hospitals and clinics in Japan do not accept insurance issued by the United Arab Emirates, therefore, we urge you to contact your insurance company to find out whether you can use your health insurance in Japan. Also, you need to know the reimbursement mechanism for the treatment cost. Some Insurance companies in the United Arab Emirates provide travel health insurance, kindly contact your insurance service provider for more details.
• To find hospitals or clinics in Japan, click here.
• You can contact AMDA International Medical Information Center office at 0081362339266 to find out hospital or clinic nearby your residence. This service is available from 10 am to 4 pm from Monday to Friday.
• Or you can contact Tokyo Metro Health Services at 0081352858181 this service is available from 9 am to 8 pm from Monday to Friday for residents of Tokyo only.
• Or you can contact the mission through the emergency line 0097180024.
• Most hospitals and clinics in Japan do not use English, however, a few hospitals have an interpretation service.
• Japanese government provides free Interpretation service for foreigners via phone between the patient and the treating physician. For this service you can call 0570099283, this service is only for residents of Tokyo, and it is available 24 hours a day.
• For Interpretation service in other Japanese cities, kindly contact 05034050397, this service is available from 10 am to 3 pm from Monday to Friday.
The grey International Driver Permit is Permitted to use in Japan, while the blue International Diver Permit is temporarily not accepted.
1. You can rent a car from a well-known renting companies in Japan such as Toyota Rent a Car, Nissan Rent a Car, Times Car, Nippon Rent a Car, ORIX Rent a Car, JR Rent a Car.
2. Renting luxury or sports cars is subject to certain conditions, especially in cases of car accident, car theft, or car breakdown, therefore we encourage you to read the terms and conditions carefully to avoid any misunderstand with rental companies.
3. Check external, internal and the mechanical condition of the car before renting the car.
4. Make sure that the car and passengers are insured when renting the car, and the insurance covers all accidents and injuries. Paying for insurance could prevent you from paying high bills in case of an accident.
5. Make sure that the sales representative informs you all the details of the rental contract before signing the contract to avoid any misunderstanding when you return the car.
6. It is very important to read the rental contract before signing, also ask the sales representative to clarify all terms and conditions of the contract. Once you sign the contract, you will be held legally responsible.
7. Make sure to obtain from the sales representative the necessary emergency numbers in case of a traffic accident, vehicle malfunction, or stolen vehicle.
8. Do not allow anyone to drive the vehicle, unless he/she is added on the rental contract. This is to avoid any troubles in case of car accident, if the driver is not included in the rental contract.
9. Respect the traffic laws and adhere to pay parking fees, highway fees and traffic fines to avoid any disputes with the rental company's policy.
10. keep your International Driving Permit with you at all times while driving the vehicle to avoid violating traffic laws. “Driving without a driving Permit " is a serious charge which it might lead to imprisonment in the worse circumstances.
11. To learn more about driving in Japan click here.
1. Keep clam and avoid leaving the accident site, try to call the police 110 immediately. Leaving the accident site may be interpreted by Japanese law as a “Hit-and-Run Road Accident” which may expose you to trial and imprisonment for a period not exceeding 7 years or a fine not exceeding 1 million Japanese yen, even if you did not intend to flee the scene. Therefore, call the police and the ambulance 119 in case there is an injury at the accident scene, regardless of who caused the accident.
2. Contact car rental company or the emergency numbers of the car rental company to advise you on what steps to take regarding the car accident. Since the vehicle and the driver are insured.
3. Make sure to receive the accident planning report from the police upon completion, which the rental company and the insurance company will need according to the terms of the rental contract.
4. To learn more, please visit the Japan Automobile Federation website.
Kindly follow the steps:
1. Immediately visit the nearest Koban “Community Police Station” in the same area where you lost your belongings, because people who find lost items usually return them to the police station within the same area.
2. Make sure to report “Lost Property” at the police station, and get a copy of the report to follow up on your lost items.
3. The police report will help you issue a return document in case you lose your passport.
4. You can click here to learn more how to fill out the lost items form.
5. We encourage you to keep transportation receipt (for taxis, train, plane tickets), to facilitate the search for your personal belongings.
6. If you lost your credit card, contact customer service immediately to deactivate the card.
7. You can visit the Japan Police Agency website to find the locations of lost and found offices in different prefectures.
8. You can contact lost and found offices at major train stations in Tokyo.
9. In principle, lost and found items are kept at the Koban “community police station” for two weeks, if no one claims the item, the item will be transferred to the main lost and found center located at Iidabashi Station. You can contact Iidabashi Station at the following number 0570-550-142. The lost item is kept at the center for 3 months, if the item is not claimed within the duration, the ownership of the lost item will be transferred to Tokyo city.
10. While you are outside Japan, you can assign one of your friends residing in Japan to collect your lost belonging, kindly visit police stations to get more details.
You should call the Japanese police 110 immediately or visit the nearest police station, so that the police can take all necessary measures. You can refer to the crime guideline issued by the Japanese Ministry of Justice related to crime victims.
Go directly to the nearest KOBAN community police station located in cities throughout Japan to report the lost items and to file a police report. In addition, we recommend you to contact the mission via emergency line 0097180024 to provide you with guideline and assistance.
You can visit the Japan Legal Support Center website, which provides support and assistance in all judicial matters and legal advice in Japan. You can reach the center with the following number 0570078377; the service is provided in several languages.
• Under Japanese law, you may be arrested and detained without bail for 48 hours by the Japanese police if you are found suspicion of committing a crime. In such case, the police must inform you of the suspected crime, you have the right to remain silent, and request to hire a lawyer at your own expense or to request a lawyer appointed by the court. You have right to inform the embassy of your arrest.
• You can ask the police officer to contact the on-call lawyer “toban bengoshi” (it is under the Japan Federation of Bar Associations which consist of a list of lawyers who provide legal services to detainees, The first lawyer’s visit will be free of charge, and when the lawyer is appointed, the fee will be calculated according to the lawyer's evaluation of the case. To obtain the list of lawyers, please click here) to meet you in jail to discuss legal procedures to defend your case.
• You have right to communicate with your family or the embassy if you wish.
Japan National Tourism Organization JNTO offers a wide range of tourism related information about Japan in several languages including Arabic.
• Government agencies operate from 9 am to 5 pm, Monday to Friday
• Japanese companies operate from 9 am to 5 pm, Monday to Friday
• Banks operate from 9 am to 3 pm, Monday to Friday
• Post office operate from 9 am to 5 pm, Monday to Friday
• Hospitals and clinics operate from 9 am to 5 pm, Monday to Friday
Yes, Japan has four seasons:
• Spring from March to May
• Summer from June to August
• Autumn from September to November
• Winter from October to February
Yes, some ATM Machines accept cards issued outside of Japan, such as:
• Seven Bank ATM located in Seven Eleven stores
• Yucho ATM located in Japan Post offices
• AEON Bank ATM located in major department stores
Yes, Tax refund is applicable to all tourists. Therefore, kindly ask the sales representative to provide you with all necessary info. Also make sure to have the following:
• physical copy of passport
• original invoices
There are many tour guide companies in Japan, you can check the information available on Japan National Tourism Organization , or you could coordinate with the tourist agency that you booked your tickets.
There are many services provided at airports in Japan such as:
• Transportation
• Phone rental
• Currency exchange
• Luggage transfer services
To learn more, you can visit the websites of the main airports in Japan, such as:
• Narita Airport
• Haneda Airport
• Kansai Airport
• Nagoya Airport
You can visit the websites of the main train companies, such as:
• JR Hokkaido
• JR East
• JR Central
• JR West
• JR Shikoku
• JR Kyushu
You can get more details about, train schedules, ticket refund, lost and fund and purchasing tickets from the websites above.
It depends on your financial capabilities; accommodation cost varies depending on the season. You can get good hotel deals from well-known website or applications according to your budget.
Yes, internet service is available in Japan, therefore, we recommend that you get internet service upon arrival at the airport. There are serval internet service providers. In general, free Wi-Fi is available in shops, cafes, restaurants and train stations.
There are a small number of Halal restaurants in Japan, you can check the Muslim tourist Guide for more information.
Kindly visit Japan External Trade Organization website to learn about the procedures of starting a business in Japan. We recommend you contact a law firm for assistance and guidance.
1. If you are at the airport, please go to the airline counter to seek assistance to modify your reservation.
2. Or contact the airline through their contact numbers by visiting airline website to talk to customer service about your reservation issue.
Emirate’s airline 24/7
+8136743456
Etihad airline
+81332984719
9 am to 5 pm
when calling from outside UAE 24/7
+971600555666
1. If you made your reservations through a travel agency, please contact the agency’s office directly to make the necessary adjustments.
2. If you are staying in a hotel, you can request assistance from the concierge regarding your travel reservations.
To learn more, you can visit Japan External Trade Organization website to learn about the events held throughout the year in Japan.
You can learn more about studying in Japan by visiting Study in Japan website, or you can contact the embassy.
There are several Cargo companies that provide such services in Japan as follows:
•Emirates Sky Cargo
• Etihad Cargo
• Yamato Logistics
• SAGAWA
• Nippon Express
• DHL
• UPS
• Japan post
• FedEx
MOFA dedicated direct communication channel to respond to inquires and offer urgent assistance to Golden Visa holders around the clock while they are abroad, call +97124931133
You can obtain the Clear criminal record Certificate issued by Ministry, you can Click here to access the service.
No, Embassy only accepts application of entry visa for Diplomatic passport holders
You can apply visa though following ways:
1. Tourist Visa – either by Travel Agent, Hotels in UAE or Airlines such as Emirates Airlines or Etihad Airways
2. Visit Visa - local (host) sponsor residing in UAE, you need to contact your sponsor directly.
3. Transit Visa – throughout Emirates Airlines or Etihad Airways
You can visit MOFA UAE website for more information.
Kindly send your request to the consulate section at the Embassy and submit the following documents:
1. Official Note Verbable issued by your esteemed diplomatic mission contains information about your trip, length of stay, and the expected day of entry.
2. Completed visa application form and attach clear colored photo with white background
3. A scan color copy of your passport (passport has validity more than six (6) months).
4. Copy of the cover page of the passport from outside.
Important Notes:
1. Application forms must be typed (handwritten is not accepted)
2. All attached documents must be scanned (not taken by phone)
3. Digital Photo with high resolution
4. Once your Visa application is approved by Headquarter, you will receive electronic visa to your assigned email that you mentioned on the application form (No visa stickers issued by the Embassy, you can utilize the digital visa copy)
5. Your visa applications will be under assessment and approval by UAE authorities, the process usually take 3 working days.
6. Please make sure to apply for visa earlier to avoid any inconvenience
7. Send your application on Tokyo.cons@mofa.gov.ae or call us at (03) 5489-0804 – consulate section
