Please report the loss immediately to the nearest police station and obtain an official police report. Afterwards, contact the Embassy and send us a copy of the report so that we can advise you on the procedures for obtaining an Emergency Travel Document or completing the necessary formalities.
Please contact the Embassy and inform us of your intention to renew your passport. We will provide you with the required procedures, instructions for submitting your application online, the necessary supporting documents, and the steps required to complete the process.
Please file a report with the local police and keep a copy of the police report. Then, contact the Embassy and provide us with all available details so that we can advise you on the appropriate course of action based on your circumstances.
Please contact your airline directly to explore the available options. You may also provide the Embassy with your flight details so that we can monitor any developments and share any relevant information or guidance available to us.
Please contact the hotel management or booking provider first to seek a resolution. If the issue remains unresolved, you may contact the Embassy and provide us with all relevant details so that we can advise you accordingly.
Please call the emergency medical services immediately or proceed to the nearest hospital. Afterwards, contact the Embassy and provide us with your location and basic information so that we can follow up on your case and provide the necessary guidance.
Please send us the name of the hospital together with your contact details. The Embassy will follow up on your case and, where necessary, communicate with you.
Please provide the Embassy with the location of your detention or details of the case, if available. The Embassy will follow up on your situation within the applicable legal and diplomatic frameworks.
Please send us a copy of your passport and any available supporting documents. We will advise you on the appropriate procedure, whether renewing your passport or issuing an Emergency Travel Document.
In the event of a request for a cash advance or emergency financial assistance, you must first clarify the reason for the request and provide the Embassy with the necessary details. The citizen must also demonstrate that there is no possibility of receiving financial support or a money transfer from family members or acquaintances in the United Arab Emirates.
If this is not possible, the Embassy will refer the request to the relevant authorities in the UAE for consideration. The citizen must await the response, as the procedures may take approximately one to three working days.
If the request is approved, financial assistance will be provided to the citizen, who must undertake to repay the amount after returning to the United Arab Emirates within a maximum period of one month.
In the event that a domestic worker does not return, please visit the nearest police station after 24 hours from the time of departure to file an official report confirming that the worker has left and has not returned. The report should not refer to the worker as having "absconded" or "escaped".
Please also inform the Embassy and provide a copy of the police report along with all available details so that we can follow up with you and provide the necessary guidance regarding the required procedures.
Yes, mountain areas in Switzerland are generally considered safe. However, visitors should always follow warning signs and instructions issued by the relevant authorities and avoid taking risks or using unofficial or dangerous routes, especially during winter or difficult weather conditions.
Please provide us with the name of the city and the nature of the medical condition. We will guide you to the appropriate hospitals or relevant services according to your location.
Please submit an official complaint to the airline and keep the complaint reference number. Then send the details to the Embassy so that we can advise you on the appropriate steps.
To rent a car in Switzerland, you must have a valid original UAE driving licence, in addition to a valid international driving permit. Most car rental companies also require a valid credit card (MasterCard or Visa) in the name of the main driver to complete the reservation and rental process.
Some companies may have additional requirements depending on the type of vehicle or the driver's age. Therefore, it is always recommended to review the rental company's terms and conditions before completing the booking.
When purchasing goods from stores in Switzerland, please inform the salesperson that you wish to obtain a VAT refund form (Tax Free Form). The required information must be completed, and you should retain the receipt and the purchased goods.
When departing from the airport, you must visit the customs office before completing your travel procedures and present the goods, receipts, and refund form in order to obtain the customs stamp. After the form has been stamped, you can collect the VAT refund from the designated offices at the airport before departure.
Switzerland has many international, air, and land shipping companies. You may contact the appropriate company depending on the city and the type of shipment required.
In Zurich:
• DHL
• FedEx
• UPS
• Aramex
• Swiss Post Cargo
In Geneva:
• DHL
• FedEx
• UPS
• DSV
It is always recommended to contact the shipping company directly to confirm prices, delivery times, customs clearance requirements, and the types of goods permitted for shipment.
The Embassy can provide general information regarding available law firms or translation services depending on the city and the nature of the case.
Please contact the Embassy directly and provide the basic details. The Embassy will guide you and coordinate with the relevant authorities to complete the necessary procedures.
Please contact the local police immediately and then inform the Embassy directly, providing the last known location and details of the situation, so that we can assist you as quickly as possible.
If you wish to remain in Switzerland for more than 90 consecutive days, you must submit an application before the expiry of the permitted 90-day period. There must also be valid reasons accepted by the competent Swiss authorities, usually in cases such as medical treatment or similar exceptional circumstances.
In such cases, the required documents must be prepared and submitted to the competent Swiss authorities for review. The applicant will then be informed of the decision issued by the Swiss authorities.
You may contact the dedicated emergency number for citizens operated by the Ministry of Foreign Affairs’ Contact Centre / Operations Department outside official working hours.
Important Emergency Numbers in Switzerland
European Emergency Number
112
This number can be contacted for all emergency situations and you will be connected to the appropriate service.
Police
117
For security-related incidents, theft, accidents, or urgent police assistance.
Ambulance
144
For medical emergencies and requesting an ambulance.
Civil Defence / Fire Brigade
118
For fires, accidents, or emergency rescue situations.
Poison Control Centre
145
For cases of poisoning or exposure to hazardous substances, particularly involving children.
Swiss Air Rescue (REGA)
1414
For mountain accidents, incidents in remote areas, and requests for air rescue services.
Swiss Railway Police
0800 117 117
For emergencies or security-related issues on trains and at railway stations.
The Embassy always recommends keeping these emergency numbers readily available and saving them before travelling to or during your stay in Switzerland.
