Issuing a Return Document for Golden Visa Holders

The UAE Golden Visa is a long-term residence visa granted to specific categories of foreign residents or individuals wishing to come to the UAE. It aims to attract outstanding talents, investors, entrepreneurs, and exceptional professionals from around the world, allowing them to live, work, study, and invest in the UAE.

The Ministry of Foreign Affairs provides a dedicated suite of consular services designed to enhance the level of support and care for Golden Visa holders while they are abroad. These include the issuance of a Return Document in case of a lost or damaged passport, a hotline exclusively dedicated for Golden Visa holders, and extended assistance in emergencies, crises, and evacuation operations. The services also cover the coordination of procedures for the repatriation of the deceased Golden Visa holder’s remains to the UAE, in collaboration with the relevant health and official authorities, to facilitate and expedite the process and support the bereaved family.

In the event of a lost or damaged passport, valid Golden Visa holders can apply for a Return Document through MoFA’s website or smart application. The document is valid for a single entry and must be used to return to the UAE within 7 days of issuance. Upon return, the individual is required to renew their travel documents within the country.

• Log in to the Ministry’s website or smart application using the UAE Pass digital identity. • Attach a copy of the lost passport report, Golden Visa details, and a recent personal photo with a white background. • Receive the document within 30 minutes.

No. The Return Document is valid exclusively for travel back to the United Arab Emirates. It is a single-use document valid for 7 days and cannot be used for travel to or transit through other countries.

There are no fees for the issuance of a Return Document.

The Ministry of Foreign Affairs provides a dedicated 24/7 hotline for Golden Visa holders. They can contact the MoFA’s call center at 00971 2 493 1133 from outside the UAE (ensure the country code +971 is included when dialing internationally).

Requests can be made by contacting the UAE Mission in the relevant country or by calling the dedicated hotline for Golden Visa holders at 00971 2 493 1133. The required documents include a copy of the deceased’s passport, a death certificate, and any relevant medical or official documents issued by the local authorities.

The UAE Mission provides full coordination and procedural support for repatriation. However, the financial costs are borne by the family of the deceased, in accordance with the approved policies.

The Ministry offers dedicated emergency and crisis support to Golden Visa holders with valid residency while traveling abroad. This includes coordination with UAE Missions in the respective countries to provide immediate assistance and necessary response, in addition to including Golden Visa holders in emergency and evacuation plans activated during crises and exceptional situations.

Golden Visa holders can directly contact the MoFA’s Call Center through the dedicated hotline for Golden Visa holders at 0097124931133, available 24/7 to provide immediate support, assistance, and responses to inquiries while abroad.

Yes. Consular services may extend to the family members of the Golden Visa holder, such as the spouse and children, provided they are officially registered as dependents and hold valid residence permits.