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FAQs

How are the fees calculated?

The applicable fees depend on: • The number of documents. • The attestation completion option applied to the application. • The attestations included in the selected service. • Whether the document is personal or commercial. The total amount payable will be displayed before payment.
FAQs

Why is “Mandatory COO Payment” required?

Payment for COO attestation is mandatory before proceeding with related Invoice Attestation requests. Each LCA Declaration Number requires a separate COO attestation.
FAQs

How does COO Payment Dependency work?

Completing the COO payment unlocks payment for associated Invoice Attestation requests. It is optional for users to upload the COO document to get attested upon the compliance requirement from the related Authority.
FAQs

Do I need to visit multiple websites to obtain and attest the certificate?

No, when applying for the issuance of a school certificate through the Emirates Schools Establishment website, you can now obtain MoFA’s digital attestation in one procedure, thereby receiving the digitally attested school certificate without the need to visit multiple sites.
FAQs

In case of delay in obtaining the attestation service, which authority should I refer to?

Please refer to the Emirates Schools Establishment call center.
FAQs

What I will do if my payment gets processed and transactions don’t get completed?

Please reach out to company admin or eDAS customer support to register a support case in CRM to solve this payment re-conciliation and re-process the Invoice and attestation process.
FAQs

How to get support on eDAS Document Attestation?

You can reach our Business Relation Support Team for any difficulties or support if required, you can contact us on 06 506 8888 and we will support you moving forward.
FAQs

What is the “Pay All” feature?

The “Pay All” feature allows payment for pending invoice attestations, fines, COO attestations, and physical attestations together in a single transaction for user convenience.
FAQs

What happens if I miss the 14-Day Grace Period?

Failure to pay within the grace period incurs an additional fine of AED 500 per invoice in addition to the attestation fee.
FAQs

What is the 14-Day Grace Period?

Customers have a 14-day grace period from the Bill of Entry (BOE) date to pay for the Invoice Attestation request fees to avoid additional fines.
FAQs

What does “COO Payment” refer to?

“COO Payment” stands for “Certificate of Origin” payment, which is mandatory before proceeding with the Invoice Attestation request. The Certificate of Origin certifies the country of origin of goods.
FAQs

Can someone else attest documents on my behalf?

Yes, anyone can submit the application on behalf of the document owner.
FAQs

What documents are required to apply for the Diplomatic Identity Cards service?

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)
FAQs

What should I include in the package to be collected by the courier service?

The original documents or digital documents or documents with QR code 
FAQs

What are the requirements for attestation?

  • Original document in English or Arabic (or an official translation of it)
  • Document must be attested by the appropriate governing bodies prior to submission
  • Document must not be laminated
FAQs

I have an urgent death certificate to transport a deceased body outside the UAE. What should I do?

Please contact our call center at 0097180044444 to coordinate the completion of the attestation procedures.
FAQs

What are the changes regarding registration and accounts in the new system?

In the new eDAS LCA attestation system, accounts are based on companies’ official email addresses registered in the trade license. Users sign up and sign in using UAE PASS after verification, ensuring compliance with the updated regulations.
FAQs

What are the requirements to obtain a Return Document in case of a lost or damaged passport while abroad?

In the event of a lost or damaged passport, valid Golden Visa holders can apply for a Return Document through MoFA’s website or smart application. The document is valid for a single entry and must be used to return to the UAE within 7 days of issuance. Upon return, the individual is required to renew their travel documents within the country.
FAQs

How can I obtain a birth or a death certificate attested by MoFA?

  • Please apply for the document attestation service through MoFA’s website or the Smart Mobile App for previously issued and unattested birth and death certificates.
  • To issue a new birth certificate or death certificate attested by MoFA and the UAE Embassy in the country of destination, you can opt for MoFA’s digital attestation while applying for the certificate issuance through MOHAP’s digital channels, without the need to visit MoFA’s digital service provision channels.
  • Issue Birth Certificate
  • Issue Death Certificate

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