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FAQS

Do I have to make an appointment to visit UAE missions to get the attestation service?

No need to make a prior appointment to visit the Embassy for attestation.

Note that the service in some missions might be affected by the current situations.

Take into your account to contact the UAE Embassy to ensure how to obtain the service.

Where is the Embassy of UAE in Manila located and what are the working hours?

16th Floor Commerce & Industry Plaza Building (CIP) Corner, Campus & Park Av, Mckinley Town Center, Fort Bonifacio, Taguig City, 1634, P.O. Box: 2221- the working hours; 9:00 am –to- 4:00 pm.

How do I apply for authentication Services? Is it via UAE Embassy’s website or via Smartphone application?

Authentication service is through DHL or Express and online through MOFA service

How do I send the documents to the Embassy in Manila after the successful of payments?

DHL or Express will take care in handling the documents to the Embassy.

Documents applied successfully online needs appointment prior to bringing to the Embassy, setting appointment is done through email and call.

How long does it take to complete the Official Documents, Certificates and Commercial Invoices attestation service?

At least 3-5 working days

How many documents can I submit for in one request?

As long as the documents are in the same group, you can submit one or multiple documents. If you have 2 or more different types of documents within the same cost, you can select “Other Certificates” in the drop-down menu.

Example 1: Two birth certificates (each costs AED 150) and a marriage certificate (costs AED 150) can be grouped as 3 documents under “Other Certificates”

Example 2: A birth certificate (costs AED 150) and a commercial power of attorney (costs AED 2000) CAN NOT be grouped as one transaction

How much the authentication fees for documents with classification for instance Birth Certificate, Diploma, and Marriage Contract, and etc?

Php 2,350 in pesos per document.

How to complete a transaction online?

Login to MOFA website ( https://www.mofa.gov.ae )

Or via Smart Mobile App (UAE MOFA)

Choose “Services” Attest official documents, Certificate and Commercial invoices.
Registration with Company or Individual account and fill all the field.
You can use the way to complete the attestation process by choosing one of the following options from the MOFA Website/Mobile App : Courier Service: (Send documents through Post Company to send it to MOFA Happiness Center) or you can choose an Appointments service (take an appointment in advance before visiting MOFA Happiness Center) to complete the attestation process.
Then, you can complete the payment process for the service and pay the fees.

How to obtain a passport for UAE national’s children born abroad?

MOFA, represented by its missions abroad, issue emergency passports for new-borns to facilitate their entry into the UAE. UAE nationals should visit relevant authorities in the receiving state to obtain birth certificates.

How to purchase Musafer policy?

To purchase the policy, please visit Musafer website at:

https://www.musafer.ae/musaferApp/loadHomePage.action

How to register in Tawajudi Service?

• Visit MOFA's official website (www.mofa.gov.ae) or smartphone application (UAE MOFA)
• Login to (UAE Pass) 
• You will be redirected to MOFA's portal
• Access Twajudi service from “Individuals” tab.

What is “Musafer” health insurance policy, how to apply, and how much does it cost? Does it cover all cases?

Musafer is an insurance programme for health emergency cases facing UAE nationals while staying abroad. For more information about Musafer, please click the following link:

https://www.musafer.ae/musaferApp/loadHomePage.action

What are the countries exempting UAE nationals of pre-entry visa requirements?

To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link:
Visa Exemptions

What are the Emergency Passports procedures?

In case of expiry, loss, or damage of an ordinary passport, or passport for newborns of UAE Nationals staying abroad, application for emergency passport is submitted via MOFA website and Smart Mobile App (UAE MOFA).

For more information about the terms and conditions, and how to apply please visit: https://www.mofa.gov.ae/ 

or login to the Smart Mobile App (UAE MOFA).

What are the procedures for documents attestation?

All documents for authentication to the Embassy must bear the DFA Apostille.

What are the procedures for renewing a passport abroad?

To apply for a passport renewal service abroad you have to provide a proof of long stay abroad, which is usually for education, treatment, or employment. Get the supporting documents and click on the following link to apply:
Passport Renewal for citizens abroad

What are the procedures the applicant shall following before requiring his/her documents to be authenticated by the Embassy of UAE in Manila ?

Only DFA Apostille and appointment system by sending email to the Embassy and request to come personally or file it through nearest Express outlets.

What are the procedures to apply for passport renewal service?

1.Login to one of MOFA smart channels via UAE PASS by inserting the username and password of the UAE PASS, or create a new username
2. From “Individual Services” list select “Issue Passports and Return Documents”. Select Renew Passports of UAE Nationals Abroad”. Click “Start Service” to complete the service application form.
3. You will receive an SMS and Email with a Reference Number confirming successfully application.
4. Visit the UAE Embassy in the receiving state to hand over the original passport, personal photo and pay fees at the Embassy.
5. When the passport is renewed, the UAE national will be contacted to visit the Embassy and take the original renewed passport.

What are the procedures to follow for the refund of paid amounts?

Refunding is done online.

What are the steps to receive the payment receipt?

Through Email. Just follow the instructions step by step in the MOFA website authentication application.

What documents are required for passport renewal service?

- Passport Copy
- Attach a detailed info proving that the UAE national is abroad
- A personal photo

What documents are required to issue emergency passport?

Emergency Passport for Newborn Babies:

• Copy of child’s Birth Certificate attested by Ministry of Foreign Affairs of the receiving state and the UAE Embassy abroad.
• Copy of Father’s Passport or ID Card
• Copy of Mother’s Passport
• Copy of Family Book (All pages)

In case the spouse (UAE National or Foreigner) is not added to the Family Book, attach the Marriage Certificate (Attested by Ministry of Foreign Affairs of the receiving state or the UAE Embassy.

Emergency passport due to loss of ordinary passport:

• Copy of Family Book (All pages)
• Copy of lost Passport
• Copy of Lost Passport Report attested by Ministry of Foreign Affairs of receiving state or the UAE Embassy.

Emergency passport due to expiry of ordinary passport:

• Copy of Passport or ID Card
• Copy of Family Book (All pages)
• A Written letter with supporting documents showing reasons for staying abroad.

Emergency passport due to damage of ordinary passport:

• Copy of Passport or ID Card
• Copy of Family Book (All pages)
• A written letter indicating passport damaged causes or a Police Report

Upon arrival to the Embassy: brig the damaged passport to hand over to the Embassy

Emergency Passport for Children from one year or above

• Copy of child’s Birth Certificate attested by Ministry of Foreign Affairs of receiving state and UAE mission abroad.
• Copy of Father’s Passport or ID Card
• Copy of Mother’s Passport
• Copy of Family Book (All pages)

In case the spouse (UAE National or Foreigner) is not added to the Family Book, attach a copy of the Marriage Certificate (Attested by Ministry of Foreign Affairs of receiving state or UAE Embassy).

What is Musafer?

Musafer is a health insurance programme for medical emergency cases facing UAE nationals while staying abroad.

What is the mechanism for attestation of official documents outside the UAE?

Documents are directly attested in the UAE Missions abroad at the mission headquarters, via the courier or you can submit your application online through the following link:

https://www.mofa.gov.ae/ar-ae/Services/attestation 

Then visiting the nearest UAE mission to complete the service.

What is the Official Documents, Certificates and Commercial Invoices attestation service?

The UAE Ministry of Foreign Affairs (MOFA) provides document attestation services of all kinds. Attestation is a procedure to confirm validity of the seal and signature on documents issued in UAE or abroad.

Attestation services provided in customer happiness centres within UAE and UAE Embassies include attestation of regular documents issued within and outside the UAE such as educational, medical, marriage certificates, divorce contracts, and powers of attorney… etc., in addition to attestation of commercial contracts and agreements.

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