User Charter

Purpose of this website
 
MOFA aims at making this website its main gate for obtaining government information and services for all users of the website.
 

Who uses this website?
 
Users of this website include anyone who needs to get MOFA services and information inside and outside the UAE. The users have been divided into the following categories:
 
  • Diplomatic missions inside and outside the UAE.
  • Citizens of the UAE.
  • All residents within the UAE.
  • All People from outside the UAE .
 
 
 
Communicating with MOFA
 
MOFA attaches great importance to connecting with its website users. It believes that this communication enhances the confidence between MOFA and the public and contributes in improving the services and enriching the information it provides.
 
The MOFA provides different channels and platforms to connect with its customers. These channels include:
 
  - Opinion Poll.
  - Contact us service on the MOFA website.
  - Twajudi service (UAE citizens only).
  - FAQ's service on the MOFA website.
 
 
 
General Rules
 
In its quest to be the main gate for MOFA services and information in the UAE, the MOFA website is striving to ease the procedures for obtaining MOFA services and making them accessible from any computer with internet connection.
 
The website aims to achieve the following :
 
  - Provide correct and accurate information and update this information on a regular basis.
  - Provide government services and information round the clock(24/7).
  - Provide multiple channels to communicate with the public and get their feedback and suggestions .
  - Adopt the highest security measures to protect the users’ data and information.
UAE and the International Agenda
Climate includes patterns of temperature, precipitation, humidity, wind and seasons. “Climate change” affects more than just a change in the weather; it refers to seasonal changes over a long period of time. These climate patterns play a fundamental role in shaping natural ecosystems and the human economies and cultures that depend on them.
Foreign aid is one of the top priorities in the UAE's external relations approach.
Conserving environment and the natural resources for sustainable development.
The UAE believes that the most environmentally friendly and most sustainable solution to its energy requirements is electricity generated by nuclear plants.
The foreign policy of the UAE prides itself with justice, protection and respect of human rights and their implementation by means of regulations that emphasize equality and justice among the people of the country.
In recent years, the most severe test for the country’s human rights record has come from problems associated with labour issues, specifically human trafficking. Some of the temporary contractual workers that the UAE receives every year from throughout the world, unfortunately, are deceived by labour recruiters and become victims of human trafficking.
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